System:
RHEL 5
RT 3.8.1
Apache 2.2.3
After some struggle with using SSL for delivery of messages we decided to fore-go it. The web-interface remains accessible by SSL, but for email delivery we decided it wasn’t necessary. Apache has been configured to reflect this change. Messages are now getting through that part of the system and making it to RT.
However, now running the following command to test it(Hostname is correct in our URL, but changed here…):
echo test |/opt/rt3/bin/rt-mailgate --queue ‘AT Issues’ --action comment --url http://ourhostname.com/rt3/
Kicks back the following error:
RT server error.
The RT server which handled your email did not behave as expected. It
said:
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2008 Best Practical Solutions, LLC
%# jesse@bestpractical.com
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# GNU General Public License v2.0 - GNU Project - Free Software Foundation.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
<%ARGS>
$queue => 1
$action => “correspond”
$ticket => undef
</%ARGS>
<%init>
$m->callback( %ARGS, CallbackName => ‘Pre’ );
use RT::Interface::Email (); # It’s an exporter, but we don’t care
$r->content_type(‘text/plain; charset=utf-8’);
$m->error_format(‘text’);
my ( $status, $error, $Ticket ) = RT::Interface:
:Gateway( %ARGS );
if ( $status == 1 ) {
$m->out(‘ok’);
if ( $Ticket && $Ticket->Id ) {
$m->out( 'Ticket: ’ . ($Ticket->Id || ‘’) );
$m->out( 'Queue: ’ . ($Ticket->QueueObj->Name || ‘’) );
$m->out( 'Owner: ’ . ($Ticket->OwnerObj->Name || ‘’) );
$m->out( 'Status: ’ . ($Ticket->Status || ‘’) );
$m->out( 'Subject: ’ . ($Ticket->Subject || ‘’) );
$m->out(
'Requestor: ’ . ($Ticket->Requestors->MemberEmailAddressesAsString || ‘’) );
}
}
else {
$RT::Logger->error( "Could not record email: " . $error );
if ( $status == -75 ) {
$m->out( "temporary failure - " . $error );
}
else {
$m->out( 'not ok - ’ . $error );
}
}
$m->abort();
</%init>
It seems very strange to me that it is spitting out code during an error message. Anyone have any insight as to what’s going on here? More importantly any sugguestions on how to handle it?
~Chris
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