Numeric search RTFM

RT Users
1

Hello,

i try to search an RTFM Articel with the Topic “Error Number 8016” by i’ve
got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?

Greetings from Germany
Ingo

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

2

Hello,

i try to search an RTFM Articel with the Topic “Error Number 8016” by i’ve got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?

You don’t say how you’re searching. From the quick search? From the
article search builder? Do you mean Topic or do you mean you are
searching for the summary?

-kevin

3

in the RTFM Overview Screen is a “Search RTFM” Field.

We’ve created a Article with the Name: “Event: 8019 Source: NTBackup”

If we search by the keyword “8019”, RTFM reportet “No matches”

Kevin Falcone falcone@bestpractical.com
Gesendet von: rt-users-bounces@lists.bestpractical.com
25.11.2010 15:11
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Re: [rt-users] numeric search RTFM [AGES: Viren geprüft !!]

Hello,

i try to search an RTFM Articel with the Topic “Error Number 8016” by
i’ve got no results.
I think, if i query a nummer, the system search only Articel Numbers
?
Is that true and how can i search numeric Phases ?

You don’t say how you’re searching. From the quick search? From the
article search builder? Do you mean Topic or do you mean you are
searching for the summary?

-kevin

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

attwxole.dat (202 Bytes)

4

in the RTFM Overview Screen is a “Search RTFM” Field.
We’ve created a Article with the Name: “Event: 8019 Source: NTBackup”
If we search by the keyword “8019”, RTFM reportet “No matches”

Yes, that search’s logic is “If you type in a number, try to load it
as an id, otherwise search by summary and description”

-kevin