Number of displayed rows of a saved search in dashboard

RT Users
1

Hi guys.

I’ve constructed several saved searches (everyone with the number of rows
per page set to 10) and wanted to get them into a dashboard for overview.

I now have the problem, that the dashboard shows more than the specified
10 rows and i cannot find any other possibility to get rid of this.
Also, it is interesting, that the system saved searches (e.g. Saved
Search: My Tickets) also come up with " 50 highest priority tickets I own"
.

Does anyone have a clue for me where to start searching for the problem?
Is there maybe any other configuration-option i missed?

Thanks in advance,

Markus

2

I figured out, that if I change and save the settings for number of rows
in the subscription view (rt/Dashboards/Subscription.html), this also
effects the number of rows displayed within the dashboard (even if I
select “never” within the subscriptions frequency).

Is that a bug or a feature?

In my opinion, it would be best to have a seperated control for the number
of rows displayed in the WebUI, completly separated from the
subscriptions.

Greetings,
Markus

3

In my opinion, it would be best to have a seperated control for the number of
rows displayed in the WebUI, completly separated from the subscriptions.

Sounds like something for the feature-requests queue on
issues.bestpractical.com.

-kevin