Hi all,
I’ve got a pretty new install of RT2 running, and I’m starting to tweak
the Scrips a bit further.
At the moment I have two OnCreate’s - one for AutoreplyToRequestors, and
one for NotifyAdminCcs. What I’m trying to do is add a third which will
also send a template to NotifyOtherRecipients (CC and BCCs), but after
adding the Scrip (verifying its applied to the right queue) and creating
a test ticket from the web interface - its still only sending OnCreate
mails to the first two Scrips, but not the new one.
Have I missed any permissions anywhere? I’m lost now, so any help
appreciated.
Regards,
Andy.
Andy Coates wrote:
At the moment I have two OnCreate’s - one for AutoreplyToRequestors, and
one for NotifyAdminCcs. What I’m trying to do is add a third which will
also send a template to NotifyOtherRecipients (CC and BCCs), but after
adding the Scrip (verifying its applied to the right queue) and creating
a test ticket from the web interface - its still only sending OnCreate
mails to the first two Scrips, but not the new one.
Are the addresses you expect to be CCs actually listed as
ticket CCs when you view the ticket?
(If not, you may be interested in $ParseNewMessageForTicketCcs
in config.pm.)
Andy Coates wrote:
At the moment I have two OnCreate’s - one for
AutoreplyToRequestors, and
one for NotifyAdminCcs. What I’m trying to do is add a
third which will
also send a template to NotifyOtherRecipients (CC and
BCCs), but after
adding the Scrip (verifying its applied to the right queue)
and creating
a test ticket from the web interface - its still only
sending OnCreate
mails to the first two Scrips, but not the new one.
Are the addresses you expect to be CCs actually listed as
ticket CCs when you view the ticket?
Yeah, once the ticket is created if I go to the “People” tab of the
ticket it shows them as Cc:
(If not, you may be interested in $ParseNewMessageForTicketCcs
in config.pm.)
I’ll have a look at that as well I think, might help.
Thanks!
Andy.