NotifyNonRecipients scrip

RT Users
1

When someone sends in a ticket, with several people either in the TO or
CC field; is it possible to have those auto-filled in when replying to
tickets?

Currently RT only replies to the person who opened the ticket, and it is
fairly painful to copy and paste all the CC/TO field entries in.

The problem is, several groups work together and when one person sends
in a request it may be another group that needs to know when it is done.
Hopefully that makes sense?

Ive tried the NotifyNonRecipients scrip but this doesn’t seem to be working
for me and I cant seem to find any errors when the scrip runs other than its
not picking up any other recipients to email to. Maybe Im doing something
wrong here Im not sure.

The scrip did say it was only tested up to rt 3.2.1 and Im running 3.4.3

Hopefully this is doable?

Thanks

2

I think you’re looking for:

http://wiki.bestpractical.com/index.cgi?ParseNewMessageForTicketCcs

Make sure to read Request Tracker Wiki
as well.

        -=| BenFrom: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Brent
Sent: Monday, September 05, 2005 7:37 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] NotifyNonRecipients scrip

When someone sends in a ticket, with several people either in the TO or
CC field; is it possible to have those auto-filled in when replying to
tickets?

Currently RT only replies to the person who opened the ticket, and it is
fairly painful to copy and paste all the CC/TO field entries in.

The problem is, several groups work together and when one person sends
in a request it may be another group that needs to know when it is done.
Hopefully that makes sense?

Ive tried the NotifyNonRecipients scrip but this doesn’t seem to be working
for me and I cant seem to find any errors when the scrip runs other than its
not picking up any other recipients to email to. Maybe Im doing something
wrong here Im not sure.

The scrip did say it was only tested up to rt 3.2.1 and Im running 3.4.3

Hopefully this is doable?

Thanks