Although I’m still struggling to upgrade my 2.0.15 instalation to 3.0.x version, I need to keep the “older” version up and running meanwhile…
Now, the issue.
I need to send a notification to all elements of a group whenever there is a “new” ticket on “their” queue:
If it is a new ticket, directly opened in their queue, a simple “oncreate notify all watchers with template newticket” does the trick (all queue users are “CCs” of the queue). Don’t argue, it works
The problem is when the ticket comes from another queue.
I already have the “OnQueueChange” scripcondition (from the fsck.com contrib)… but afaik, if I do something like “onqueuechange notify all watchers with template newticket”, I’ll notify the “Old” queue, not the new one, right ?
How do I notify the “new” queue ? Is there any “NotifyNewQueue” scripaction available ?
Thanks in advance,