Notifying requestor/owner of a ticket update

Hello,

I want notify the requestor and the owner when a ticket has been
updated. What is the best way to do this, is it using a scrip?

Kind regards,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

Hello,

I want notify the requestor and the owner when a ticket has been
updated. What is the best way to do this, is it using a scrip?
Yes, scrips. RT has all you need.

Kind regards,

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989


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