Notifying requestor/owner of a ticket update

RT Users
1

Hello,

I want notify the requestor and the owner when a ticket has been
updated. What is the best way to do this, is it using a scrip?

Kind regards,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

2

Hello,

I want notify the requestor and the owner when a ticket has been
updated. What is the best way to do this, is it using a scrip?
Yes, scrips. RT has all you need.

Kind regards,

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: IT Services | Loughborough University
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Best regards, Ruslan.