Notifying another user of the ticket

Hi

If a user has a ticket, and wants another user to look at it, how can they
bring it to the other persons attention?

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au

winmail.dat (1.46 KB)

Hi Andrew,

If the other user can own the ticket, assign the ticket to that user and
use the “On Owner Change Notify Owner with
template Owner Change” Scrip. I think that’s a default under RT 3.4.1.

Regards, Ian.

Hi

If a user has a ticket, and wants another user to look at it, how can they
bring it to the other persons attention?

Andrew Xenides

They can reply/correspond on the ticket and Cc the other user. Or,
if they have permission they can add the other use as a Cc on
the ticket.

-Todd