Why do I need to use 2 Actions in RT2 (same in RT3), NotifyAllWatchers
and NotifyOtherRecipients, if I would like to notify all people?
I would like to use just one Action, “NotifyAll” which will
notify really all:
- Queue Cc Watcher
- Queue Administrative Cc Watcher
- “pseudo” Cc (of this ticket update)
- “pseudo” Bcc (of this ticket update)
and all email recipiens (except Bcc) should see all other recipiens
in email To: field.
This Action should not sent mail out of RT, if the transaction is
originated via Email
Is that possible? Does this add-on/patch exists somewhere?
Can I do all this with patching lib/RT/Action/Notify.pm ?
Thanks for any help!