NotifyActor even prevents explicit CCs?

RT Users
1

We have NotifyActor set to 0 to cut down on the amount of useles messages RT
sends. However, it seems this even prevents the actor from receiving
messages if they explictly enter themself into the CC: field on a Reply or
Comment. Is this the desired behavior? Would it make sense to override
NotifyActor if the address is explicitly set?

This is on 3.6.6 BTW, not sure if the behavior has changed with recent
upgrade because I just now noticed this behavior.

Jay
Jay Lee
Network / Systems Administrator
Information Technology Dept.
Philadelphia Biblical University

2

I think it’s been there for ages and sure you’re right that it’s kind
of odd and unexpected. Forward this message to the bug tracker so
you’ll be able to track it.On Jan 23, 2008 6:41 PM, Jay Lee jlee@pbu.edu wrote:

We have NotifyActor set to 0 to cut down on the amount of useles messages RT
sends. However, it seems this even prevents the actor from receiving
messages if they explictly enter themself into the CC: field on a Reply or
Comment. Is this the desired behavior? Would it make sense to override
NotifyActor if the address is explicitly set?

This is on 3.6.6 BTW, not sure if the behavior has changed with recent
upgrade because I just now noticed this behavior.

Jay

Jay Lee
Network / Systems Administrator
Information Technology Dept.
Philadelphia Biblical University

The rt-users Archives

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Best regards, Ruslan.

3

At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:

I think it’s been there for ages and sure you’re right that it’s kind
of odd and unexpected. Forward this message to the bug tracker so
you’ll be able to track it.

We have NotifyActor set to 0 to cut down on the amount of useles
messages RT
sends. However, it seems this even prevents the actor from receiving
messages if they explictly enter themself into the CC: field on a Reply or
Comment. Is this the desired behavior? Would it make sense to override
NotifyActor if the address is explicitly set?

We have patched our RT to implement this behavior, also to have
explicit Cc & Bcc override the ticket squelch list. i.e. if you’re on
a ticket’s squelch list and someone puts your address as an
additional Cc/Bcc, you will get the email.

If there’s interest in our solution I can post our patches.

Thanks,
Steve

4

At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:

I think it’s been there for ages and sure you’re right that it’s kind
of odd and unexpected. Forward this message to the bug tracker so
you’ll be able to track it.

We have NotifyActor set to 0 to cut down on the amount of useles
messages RT
sends. However, it seems this even prevents the actor from receiving
messages if they explictly enter themself into the CC: field on a Reply or
Comment. Is this the desired behavior? Would it make sense to override
NotifyActor if the address is explicitly set?

We have patched our RT to implement this behavior, also to have
explicit Cc & Bcc override the ticket squelch list. i.e. if you’re on
a ticket’s squelch list and someone puts your address as an
additional Cc/Bcc, you will get the email.

If there’s interest in our solution I can post our patches.
I think we should integrate them, at least for one time recipients.
Don’t know about squelching. Jesse?

Thanks,
Steve

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

5

At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:

I think it’s been there for ages and sure you’re right that it’s kind
of odd and unexpected. Forward this message to the bug tracker so
you’ll be able to track it.

We have NotifyActor set to 0 to cut down on the amount of useles
messages RT
sends. However, it seems this even prevents the actor from receiving
messages if they explictly enter themself into the CC: field on a Reply or
Comment. Is this the desired behavior? Would it make sense to override
NotifyActor if the address is explicitly set?

We have patched our RT to implement this behavior, also to have
explicit Cc & Bcc override the ticket squelch list. i.e. if you’re on
a ticket’s squelch list and someone puts your address as an
additional Cc/Bcc, you will get the email.

If there’s interest in our solution I can post our patches.
I think we should integrate them, at least for one time recipients.
Don’t know about squelching. Jesse?

+1