NotifyActor but not Requestor

RT Users
1

Hello,

Usually i use RT both in web interface and mail client, and it’s very
useful to have full history in mail client. When i tell “full” i mean
really full history including my own replies and comments.

I found that i can have this enabling NotifyActor. But when i enable
this feature, customers also receives their own replies. Is that
possible to have NotifyActor enabled without sending notifies to
customers. Basically Customer == Requestor.

Thank you

2

Hi,

BZ wrote:

I found that i can have this enabling NotifyActor. But when i enable
this feature, customers also receives their own replies. Is that
possible to have NotifyActor enabled without sending notifies to
customers. Basically Customer == Requestor.

I had the same question some time ago, and the answer was
“No, it is not possible”.

ciao…
Lars
View this message in context: http://www.nabble.com/NotifyActor-but-not-Requestor-tf3392175.html#a9479144

3

I think you can with little tweaks in lib/RT/Action/Notify.pm::SetRecipients
You’ll know your requesters:
my $requesters = $self->TicketObj->Requestors->MemberEmailAddresses
and you’ll know your the transaction creator:
my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
So all you need to do is find out if $creator is in $requesters …
(can’t remember how to do this but sure can’t be hard)
So
if ($RT::NotifyActor)
will change to
if ($RT::NotifyActor && ($creator is not in $requesters) {

Good luck ;
Roy

LarsE wrote:

4

Hello,

–Am 12. März 2007 22:48:35 +0200 schrieb “Konstantin N. Bezruchenko”
bezruk@gmail.com:

Usually i use RT both in web interface and mail client, and it’s very
useful to have full history in mail client. When i tell “full” i mean
really full history including my own replies and comments.

I found that i can have this enabling NotifyActor. But when i enable
this feature, customers also receives their own replies. Is that
possible to have NotifyActor enabled without sending notifies to
customers. Basically Customer == Requestor.

as far as I know you could use the “Autoreply” action for that. “Autoreply”
will by design also notify the actor.

Autoreply can be called with parameters “Owner”, “AdminCc” and so on not
only with parameter “Requestor”. But Autoreply is by default only
configured in database to be called with “Requestor”.

You have to register a new scrip actions “Autoreply to AdminCc” or
“Autoreply to AdminCc and Cc”.

So if you have a scrip action “Autoreply to AdminCc” or “Autoreply to
AdminCc and Cc” you can use this is your notifications, hence:

On Reply Notify Requestors with …

and

On Reply Autoreply to Admincc and Cc with …

dont know, if this really works.

Dirk

Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654