Notify watchers when ticket moved into their queue

RT Users
1

Apparently my RT configuration doesn’t include notifying the watchers of
a queue when a ticket is moved into their queue. They are notified when
a ticket is created in their queue. Are there instructions out there
somewhere for making RT email watchers when a ticket is moved into their
queue?

Vicki

2

Apparently my RT configuration doesn’t include notifying the watchers of
a queue when a ticket is moved into their queue. They are notified when
a ticket is created in their queue. Are there instructions out there
somewhere for making RT email watchers when a ticket is moved into their
queue?

Hi list,

I have create a global scrip as follows:
Description: OnQueueChange
Condition: OnQueueChange
Action: Notify AdminCCs
Template: Global template: Transaction
Stage: Disabled

BTW, I’m not really sure that I should not use a TransactionCreate Stage…

Regards,

J.

Jérôme Fenal - jfenal AT gmail.com - http://fenal.org/
Paris.pm - http://paris.mongueurs.net/

3

J�r�me Fenal wrote:>2005/6/14, Vicki Stanfield vicki@progeny.com:

Apparently my RT configuration doesn’t include notifying the watchers of
a queue when a ticket is moved into their queue. They are notified when
a ticket is created in their queue. Are there instructions out there
somewhere for making RT email watchers when a ticket is moved into their
queue?

Hi list,

I have create a global scrip as follows:
Description: OnQueueChange
Condition: OnQueueChange
Action: Notify AdminCCs
Template: Global template: Transaction
Stage: Disabled

BTW, I’m not really sure that I should not use a TransactionCreate Stage…

Regards,

J.

That did it. Thanks.

Vicki