I’m in the process of installing request tracker at my company. We plan
to have one person responsible for receiving the tickets and assining
them to the relevant person, so not everybody has to deal with all the
mails, and the ‘I’m sure somebody else will handle it’ game can’t be
afaics, the new owner of a ticket is not notified. How do I handle this?
(oh, yes: request-tracker 2.0.11, from the Debian package).
signature.asc (240 Bytes)