Ah; then it looks like it’s a bug in the plug-in itself. It is in fact
notifying the potential owners of a ticket, whether an Owner is
specified or not. This isn’t bad. I could just create a custom Template
that would rework the email to let everyone know who has the ticket.
Does anyone have a custom Scrip they use when a ticket is created, and
no owner is specified that all potential owners get notified? I also
need to look at the Perl modules someone recommended earlier, but I
thought this plug-in might do the trick.
Message: 14Date: Wed, 19 Jun 2013 16:28:30 +0200
From: Kai Storbeck email@example.com
Subject: Re: [rt-users] Notify owners of new ticket not working
Content-Type: text/plain; charset=UTF-8; format=flowed
I’m using the NotifyOwner plug in for extra notifications:
The Scrip is working, however its also sending out an email even if
the ticket gets an owner. It should only fire when the ticket is
created and the owner is “Nobody In Particular”.
Here is my Scrip:
Desc: On Create Unowned Ticket
Condition: On Create
Action: Notify Potential Owners
Template: Global Template: Potential owners notification
return 1 if $self->OwnerObj->Id == $RT::Nobody->Id;
Is my custom condition wrong?
You should select “Userdefined” from the Condition pulldown menu, or it
will not run your custom condition code block.
End of rt-users Digest, Vol 111, Issue 20