Notify owners of new ticket not working totally

RT Users
1

I’m using the NotifyOwner plug in for extra notifications:
http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/N
otifyOwners.pm
<Browse IDN/RT-Extension-NotifyOwners-0.02/lib/RT/Extension - metacpan.org
NotifyOwners.pm>

The Scrip is working, however its also sending out an email even if the
ticket gets an owner. It should only fire when the ticket is created and
the owner is “Nobody In Particular”.

Here is my Scrip:
Desc: On Create Unowned Ticket
Condition: On Create
Action: Notify Potential Owners
Template: Global Template: Potential owners notification
Stage: TransactionCreate

Custom Condition:
return 1 if $self->OwnerObj->Id == $RT::Nobody->Id;
return 0;

Is my custom condition wrong?

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

2

I’m using the NotifyOwner plug in for extra notifications:
RT::Extension::NotifyOwners - The NotifyOwners extension adds the following scrip actions: - metacpan.org
[1]

The Scrip is working, however its also sending out an email even if
the ticket gets an owner. It should only fire when the ticket is
created and the owner is “Nobody In Particular”.

Here is my Scrip:

Desc: On Create Unowned Ticket
Condition: On Create
Action: Notify Potential Owners
Template: Global Template: Potential owners notification
Stage: TransactionCreate

Custom Condition:
return 1 if $self->OwnerObj->Id == $RT::Nobody->Id;
return 0;

Is my custom condition wrong?

Hi Stephen,

You should select “Userdefined” from the Condition pulldown menu, or it
will not run your custom condition code block.

Regards,
Kai