Notify on ticket creation

RT Users
1

Hello,

We would like to have the queue admins notified on ticket creation.      It seems they don't really sit there watching for tickets to come in, and would prefer that they be notified!

 Is there an way to make this happen?

Thanks

Scott

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2

I think what you want is the default behaviour. Have you perhaps disabled
the…

http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4&Queue=0 4

http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4&Queue=0 On Create
Notify AdminCcs with template Transaction

On Create Notify AdminCcs

…scrip?

-MikeFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Lander, Scott
Sent: August-07-09 4:05 PM
To: rt Users
Subject: [rt-users] Notify on ticket creation

Hello,

We would like to have the queue admins notified on ticket creation.

It seems they don’t really sit there watching for tickets to come in, and
would prefer that they be notified!

 Is there an way to make this happen?

Thanks

Scott

This e-mail message is intended only for the personal use of the
recipient(s) named above. If you are not an intended recipient, you may not
review, copy or distribute this message. If you have received this
communication in error, please notify the Hearst Service Center
(cadmin@hearstsc.com) immediately by email and delete the original message.

3

We do this via a scrip. Here’s some info:

Carbon60: Cloud Consulting - Services and Solutions rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Lander,
Scott
Sent: Friday, August 07, 2009 5:05 PM
To: rt Users
Subject: [rt-users] Notify on ticket creation

Hello,

We would like to have the queue admins notified on ticket creation.

It seems they don’t really sit there watching for tickets to come in,
and would prefer that they be notified!

 Is there an way to make this happen?

Thanks

Scott

This e-mail message is intended only for the personal use of the
recipient(s) named above. If you are not an intended recipient, you may
not review, copy or distribute this message. If you have received this
communication in error, please notify the Hearst Service Center
(cadmin@hearstsc.com) immediately by email and delete the original
message.

4

Perfect answer - works great! Thanks HelmuthFrom: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Friday, August 07, 2009 5:30 PM
To: Lander, Scott; rt Users
Subject: RE: [rt-users] Notify on ticket creation

We do this via a scrip. Here’s some info:

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Lander, Scott
Sent: Friday, August 07, 2009 5:05 PM
To: rt Users
Subject: [rt-users] Notify on ticket creation

Hello,

We would like to have the queue admins notified on ticket creation.      It seems they don't really sit there watching for tickets to come in, and would prefer that they be notified!

 Is there an way to make this happen?

Thanks

Scott

This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin@hearstsc.com) immediately by email and delete the original message.

This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin@hearstsc.com) immediately by email and delete the original message.