Notify on comment


#1

I want to have RT notify the requestor of ticket, even on comment.
Currently, the admin allows for the requestor to be notified on all changes,
EXCEPT comment. Can someone suggest the area of code I look at to address
this?

Thanks.

-Brandon


#2

I want to have RT notify the requestor of ticket, even on comment.
Currently, the admin allows for the requestor to be notified on all changes,
EXCEPT comment. Can someone suggest the area of code I look at to address
this?

Why not just use reply in that case?  The entire purpose of
comment is to be able to include information that the requestor
does not need to see.

J.D. Falk "The Internet isn’t just a publishing medium or a
Product Manager medium for commerce, it’s a social medium."
Mail Abuse Prevention System LLC – Howard Rheingold


#3

I want to have RT notify the requestor of ticket, even on comment.
Currently, the admin allows for the requestor to be notified on all changes,
EXCEPT comment. Can someone suggest the area of code I look at to address
this?

If I Remember Correct … (more than a year since I’ve been dealing
anything with RT1) …

There should be a file lib/rt/database/manipulate.pm that executes code
for the actions (comment, respond, etc). It also launches emails. Find
the “sub comment” (or something similar to that) and see to that the
requestor also gets the email.

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