Notify creator of a ticket

RT Users
1

Hi there,

anyone has an idea where to enable something like “notify creator”?! I
want the creator of a ticket (even if he is not the requestor) to get a
confirmation e-mail.

any hints?
joey

2

Hi there,

anyone knows where to activate something like “notfiy creator”?! I want
the creator of a ticket (even if he’s not the requestor) to get a
confirmation email.

any hints?
joey

3

Hey,

yes… thats what i tried first - but the creator does not an email.

Marouane Himdi wrote:

4

select various options from …

Description:
Condition:
Action:
Template :
Stage:From: joey [mailto:spam@j0ey.de]
Sent: Tuesday, September 19, 2006 3:38 PM
To: Tanu Mehrotra
Subject: Re: [rt-users] notify creator of a ticket

and what to put in the new scrip ? :slight_smile:

Tanu Mehrotra wrote:

just login as root.
goto configuration ->Global->scrips->new scrip

Regards,
Tanu

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of joey
Sent: Tuesday, September 19, 2006 3:30 PM
To: Marouane Himdi; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket

Hey,

yes… thats what i tried first - but the creator does not an email.

Marouane Himdi wrote:

Add the entry below in your config file
(/etc/request-trackerxxx/RT_SiteConfig.pm

Set($NotifyActor, 1);

Best regards

Marouane

-----Message d’origine-----
De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de spam
Envoyé : mardi 19 septembre 2006 11:30 À :
rt-users@lists.bestpractical.com Objet : [rt-users] notify creator of
a ticket

Hi there,

anyone knows where to activate something like “notfiy creator”?! I
want the creator of a ticket (even if he’s not the requestor) to get
a confirmation email.

any hints?
joey

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
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5

hrm,

condition: on create
action: where-is-the-“notifycreator”-action ?
[…]

just tried “notfiy other recipients”… without success.

Tanu Mehrotra wrote:

6

whts hrm ??

i guess notify requestor is equivalent notifycreator .isn’t tht ?From: joey [mailto:spam@j0ey.de]
Sent: Tuesday, September 19, 2006 3:50 PM
To: Tanu Mehrotra
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket

hrm,

condition: on create
action: where-is-the-“notifycreator”-action ?
[…]

just tried “notfiy other recipients”… without success.

Tanu Mehrotra wrote:

select various options from …

Description:
Condition:
Action:
Template :
Stage:

-----Original Message-----
From: joey [mailto:spam@j0ey.de]
Sent: Tuesday, September 19, 2006 3:38 PM
To: Tanu Mehrotra
Subject: Re: [rt-users] notify creator of a ticket

and what to put in the new scrip ? :slight_smile:

Tanu Mehrotra wrote:

just login as root.
goto configuration ->Global->scrips->new scrip

Regards,
Tanu

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of joey
Sent: Tuesday, September 19, 2006 3:30 PM
To: Marouane Himdi; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket

Hey,

yes… thats what i tried first - but the creator does not an email.

Marouane Himdi wrote:

Add the entry below in your config file
(/etc/request-trackerxxx/RT_SiteConfig.pm

Set($NotifyActor, 1);

Best regards

Marouane

-----Message d’origine-----
De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de spam
Envoyé : mardi 19 septembre 2006 11:30 À :
rt-users@lists.bestpractical.com Objet : [rt-users] notify creator
of a ticket

Hi there,

anyone knows where to activate something like “notfiy creator”?! I
want the creator of a ticket (even if he’s not the requestor) to get
a confirmation email.

any hints?
joey

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

7

no, it is not.

for ex.:
someone calls your support-hotline and leaves his e-mail adress for
contact. the support guy creates the ticket, but the requestor will
be the guy who made the call.

Tanu Mehrotra wrote:

8

Questions;
Is you support person an adminCc on the queue where the ticket was
created ??
Have you got global scrip On Create, Notify AdminCc enabled with valid
template (You can check that from Global/scrips)
have you got (/etc/request-trackerxxx/RT_SiteConfig.pm,
Set($NotifyActor, 1); and did you restart the web server after modifying
RT_SiteConfig.pm?
if the answers to all the above is yes, then your support person will
most definitely get an email? (providing his/her email address in RT is
correct)
Regards;
Roy
joey wrote:

9

just login as root.
goto configuration ->Global->scrips->new scrip

Regards,
TanuFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of joey
Sent: Tuesday, September 19, 2006 3:30 PM
To: Marouane Himdi; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket

Hey,

yes… thats what i tried first - but the creator does not an email.

Marouane Himdi wrote:

Add the entry below in your config file
(/etc/request-trackerxxx/RT_SiteConfig.pm

Set($NotifyActor, 1);

Best regards

Marouane

-----Message d’origine-----
De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de spam
Envoyé : mardi 19 septembre 2006 11:30 À :
rt-users@lists.bestpractical.com Objet : [rt-users] notify creator of
a ticket

Hi there,

anyone knows where to activate something like “notfiy creator”?! I
want the creator of a ticket (even if he’s not the requestor) to get a
confirmation email.

any hints?
joey

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

10

Roy El-Hames wrote:

Questions;
Set($NotifyActor, 1); and did you restart the web server after modifying
RT_SiteConfig.pm?
[…]
orgs… thought RT reads its config-files every time it processes an
action :slight_smile: “apachectl graceful” fixed it…

thanks!