Notify by email

RT Users
1

Hello,
I need to be alerted via email when a new ticket is created in a
queue. Is there a way to do that?
Thanks.

2

I think you want to add a “watcher” to the queue as an Admin cc:

Queues → Select queue → “Watchers” on top bar just to the right of
Basics.

That’s what I’m doing, anyway…

Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

Robert Munsch.vcf (141 Bytes)

3

Thanks for reply,

i’ll try this solution ! :)On Mon, Dec 15, 2008 at 9:35 PM, Robert Munsch Munsch@phillycarshare.org wrote:

I think you want to add a “watcher” to the queue as an Admin cc:

Queues → Select queue → “Watchers” on top bar just to the right of
Basics.

That’s what I’m doing, anyway…

Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Darvin Denmian
Sent: Monday, December 15, 2008 2:27 PM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Notify by email

Hello,
I need to be alerted via email when a new ticket is created in a
queue. Is there a way to do that?
Thanks.

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