Notify all?

RT Users
1

is there a notify all Action?

Currently I have Notify Requestors and Cc’s and also Notify Owner.

If a ticket has the same owner and requested, they get a duplicate.
there is no built in Notify Owner, Requestors, Ccs.

Please help.

2

http://wiki.bestpractical.com/view/ScripAction
"Managing notification actions"On 8/16/07, slamp slamp slackamp@gmail.com wrote:

is there a notify all Action?

Currently I have Notify Requestors and Cc’s and also Notify Owner.

If a ticket has the same owner and requested, they get a duplicate.
there is no built in Notify Owner, Requestors, Ccs.

Please help.

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