Sorry if this is a blindingly obvious question, but I’ve been pouring through the Actions for a little while now, and it’s eluding me. This is with RT2, 2.0.2test3.
With a Scrip:
OnCreate NotifyAdminCcs with template Correspondence
Is it possible to restrict the delivery of mail to the AdminCCs if the ticket has been created through the WebUI with an initial status of “open” rather than new? Without creating an entirely new action?
We have techs who add items to the same queue that email ticket requests come into, and it’s causing quite the little mail flurry …
Anyways … Before reinventing the rhombus, I thought I’d ask. Thanks!
Vancouver Island Regional Library
Systems Support Services