Someone posted here that there were some tools coming to alert you about
aged tickets and such. Are those available? I want some way to alert one
or more people if a ticket has aged a certain number of hours. Ideas?

Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855