I have currently the problem with too many notifications from RT. We are already using notification grouping for certain roles. Grouped are Requestors + CCs and Owners + AdminCCs. But this causes double notification when you are Requestor of a ticket and AdminCC or Owner of the same ticket in the same time. I can not group it more due to different Templates.
We have long used the solution from https://rt-wiki.bestpractical.com/wiki/NotificationsTuning but I got rid of that because the patch of Notify.pm is buggy - not dealing with Reminders and disabled users for ticket. Instead of patching the patch for every version of RT and potentially create some other issues, I decided to go more natural RT way. But now I am stuck little bit. Does anybody have some solution of this?
Thank you, Petr