Some of my users request that they be notified when their tickets are stolen
from them. I have never realised that the ex-owner would not be notified.
There does not seem to be provision for this in the scrips. Apparently they
were notified in RT1.
Has anyone got this implemented, or is it actually not supported at present?
This could be a nice extra in future versions …
Thanks in advance.
Regards,
Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337
We had someone send an email that contained two attachments.
The first attachment was included with the ticket in the database.
The second attachment name is included in the ticket body, but the
attachment itself is not attached to the ticket.
I’ve verified that the sender did in fact send two attachments, and both
made it to us. The email goes to both RT and a secondary email address.
The same email at the secondary email address has both attachments.
It appears that RT didn’t attach the second attachment.
If so, this doesn’t sound like correct behavior.
Ideas?
“The power to untie is stronger than the power to tie.”
Well, yeah, otherwise my shoes would tie themselves.
That doesn’t sound right. how big was the second attachment?On Wed, Oct 31, 2001 at 10:06:10AM -0800, Russ Johnson wrote:
I’ve just noticed something on 2.0.7.
We had someone send an email that contained two attachments.
The first attachment was included with the ticket in the database.
The second attachment name is included in the ticket body, but the
attachment itself is not attached to the ticket.
I’ve verified that the sender did in fact send two attachments, and both
made it to us. The email goes to both RT and a secondary email address.
The same email at the secondary email address has both attachments.
It appears that RT didn’t attach the second attachment.
If so, this doesn’t sound like correct behavior.
Ideas?
–
“The power to untie is stronger than the power to tie.”
Well, yeah, otherwise my shoes would tie themselves.
That doesn’t sound right. how big was the second attachment?
I have had problems with attachments not appearing, but the name of
the attachment appearing in the text of the message. But the missing
attachments for me are small (<100k). I posted some more info on this
in http://lists.fsck.com/pipermail/rt-users/2001-October/004856.html,
but there haven’t been any replies to this at the moment. I am also
currently using 2.0.7.
Cheers,
Joel>On Wed, Oct 31, 2001 at 10:06:10AM -0800, Russ Johnson wrote:
I’ve just noticed something on 2.0.7.
We had someone send an email that contained two attachments.
The first attachment was included with the ticket in the database.
The second attachment name is included in the ticket body, but the
attachment itself is not attached to the ticket.
I’ve verified that the sender did in fact send two attachments, and both
made it to us. The email goes to both RT and a secondary email address.
The same email at the secondary email address has both attachments.
It appears that RT didn’t attach the second attachment.
If so, this doesn’t sound like correct behavior.
Ideas?
–
“The power to untie is stronger than the power to
tie.”
Well, yeah, otherwise my shoes would tie
themselves.