Notification when my ticket is stolen

Hi everyone,

Some of my users request that they be notified when their tickets are stolen
from them. I have never realised that the ex-owner would not be notified.
There does not seem to be provision for this in the scrips. Apparently they
were notified in RT1.

Has anyone got this implemented, or is it actually not supported at present?
This could be a nice extra in future versions …

Thanks in advance.

Regards,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

I’ve just noticed something on 2.0.7.

We had someone send an email that contained two attachments.

The first attachment was included with the ticket in the database.

The second attachment name is included in the ticket body, but the
attachment itself is not attached to the ticket.

I’ve verified that the sender did in fact send two attachments, and both
made it to us. The email goes to both RT and a secondary email address.
The same email at the secondary email address has both attachments.

It appears that RT didn’t attach the second attachment.

If so, this doesn’t sound like correct behavior.

Ideas?

“The power to untie is stronger than the power to tie.”

Well, yeah, otherwise my shoes would tie themselves.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685:Airneil

That doesn’t sound right. how big was the second attachment?On Wed, Oct 31, 2001 at 10:06:10AM -0800, Russ Johnson wrote:

I’ve just noticed something on 2.0.7.

We had someone send an email that contained two attachments.

The first attachment was included with the ticket in the database.

The second attachment name is included in the ticket body, but the
attachment itself is not attached to the ticket.

I’ve verified that the sender did in fact send two attachments, and both
made it to us. The email goes to both RT and a secondary email address.
The same email at the secondary email address has both attachments.

It appears that RT didn’t attach the second attachment.

If so, this doesn’t sound like correct behavior.

Ideas?


“The power to untie is stronger than the power to tie.”

Well, yeah, otherwise my shoes would tie themselves.


Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685:Airneil


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

It’s almost 2 megs. I’ll go looking for the setting on how large an
attachment can be.On Wed, 31 Oct 2001, Jesse Vincent wrote:

That doesn’t sound right. how big was the second attachment?

“The power to untie is stronger than the power to tie.”

Well, yeah, otherwise my shoes would tie themselves.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685:Airneil

On: Wed, 31 Oct 2001 11:18:25 PST Russ Johnson wrote:

It’s almost 2 megs. I’ll go looking for the setting on how large an
attachment can be.

The default MySQL “packet” size is set to 1MB, I believe. You can
change this with the max_allowed_packet variable.

MySQL is the culprit here – up that variable and restart MySQL to fix
it.

–kip

OK, where would I change that variable?

Thanks in advance!On Wed, 31 Oct 2001, Kip Cranford wrote:

On: Wed, 31 Oct 2001 11:18:25 PST Russ Johnson wrote:

It’s almost 2 megs. I’ll go looking for the setting on how large an
attachment can be.

The default MySQL “packet” size is set to 1MB, I believe. You can
change this with the max_allowed_packet variable.

MySQL is the culprit here – up that variable and restart MySQL to fix
it.

“The power to untie is stronger than the power to tie.”

Well, yeah, otherwise my shoes would tie themselves.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685:Airneil

On: Wed, 31 Oct 2001 11:41:41 PST Russ Johnson wrote:

OK, where would I change that variable?

Thanks in advance!

The easiest way is to set up a MySQL config file (usually called my.cnf
in /etc/) and specify the variable there:

set-variable = max_allowed_packet=5M

There should be sample my.cnf files in the MySQL distribution that you
can use…

–kip

At 1:58 pm -0500 31/10/01, Jesse Vincent wrote:

That doesn’t sound right. how big was the second attachment?

I have had problems with attachments not appearing, but the name of
the attachment appearing in the text of the message. But the missing
attachments for me are small (<100k). I posted some more info on this
in
http://lists.fsck.com/pipermail/rt-users/2001-October/004856.html,
but there haven’t been any replies to this at the moment. I am also
currently using 2.0.7.

Cheers,

Joel>On Wed, Oct 31, 2001 at 10:06:10AM -0800, Russ Johnson wrote:

I’ve just noticed something on 2.0.7.

We had someone send an email that contained two attachments.

The first attachment was included with the ticket in the database.

The second attachment name is included in the ticket body, but the
attachment itself is not attached to the ticket.

I’ve verified that the sender did in fact send two attachments, and both
made it to us. The email goes to both RT and a secondary email address.
The same email at the secondary email address has both attachments.

It appears that RT didn’t attach the second attachment.

If so, this doesn’t sound like correct behavior.

Ideas?


“The power to untie is stronger than the power to
tie.”

Well, yeah, otherwise my shoes would tie
themselves.


Russ
Johnson
Stargate
Online

http://www.dimstar.net

telnet://telnet.dimstar.net
ICQ: 3739685:Airneil


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Joel Smith
22 Springfield Way
Pateley Bridge Tel: +44 1423 711229 Mobile: +44 7768 803758
N.Yorks HG3 5PA Fax: +44 870 1617192