Notification of approvals

RT Users
1

Out of the box RT doesn’t send emails to users with pending approvals.
The recommended templates create approval tickets with Status: new, but
the notification scrip in the ___Approvals queue is looking only for
tickets with Status: Open. Here is the custom condition that came with
RT.

    $self->TicketObj->Type eq 'approval'	and
    $self->TransactionObj->Field eq 'Status'	and
    $self->TransactionObj->NewValue eq 'open'   and
    eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type => 'ticket' ))[0] }

Should I add ‘Status: open’ to my approval creation template, change the
scrip in the ___Approvals queue to look for tickets with Status: new, or
something else?

Thanks.

Bill Gunter
Assistant Director of Information Systems

ARC Systems
P: 512.358.5377
F: 512.892.5552
<www.arcsystems.com>