I am trying to figure out an issue with production verison of
Do you know off hand were the setting for including CCs is set? I
checked the RTConfig file but that did not appear to fix the issue after
restart of the apache server.
If I manually enter in a CC in the Reply or Comment in RT it will not
send an email to the person. I have to manaully assign the person as a
CC in the People menu for it to send out an email.
It might relate to a development version but I just wanted to follow up
with the list on a prior solutions.
Thanks in advance for any suggestions.