Hello all,
A couple of weeks ago I installed RT on a demo machine for a pressantation to my companies management team.
I now have a setup which seams to work OK but I am not getting any email from the system (such as an auto reply
message or so…), if I send email to the rt mail address I do see the tickets being created but I do not get any
messages sent back to me from the server. how can I debug this? where so I start looking?
Best Regards,
Ron Gidron.
Customer Support Manager - SHUNRA Ltd.
mailto: ron.gidron@shunra.com
Phone: +972 9 7643750
Mobile: +972 54 792469
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Hi.
where so I start looking?
http://fsck.com/rtfm/article.html?id=4#23 might be a good place.
Regards,
Benne
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10’x Benne,
I have read the entire manual, but I am not sure I can find the answer
to my question there.
my problem is that I installed RT and I am not getting the auto reply
email that I was expecting (although by default my queue does define an
autoreplyOnTicketCreate with Auto reply template…) and I am not sure
where things get stuck, wither RT is even trying to send the email or
not, my rt logs are empty… (I am using sendmail on a linux mandrake 9.0
with, RT uses apache_mod_perl)
just as a reminder, the email I am sending (for example to
support@example.com) is getting to the system and I can see the new
ticket but I do not get the reply Email…
Regards and a happy new year,
Ron.
Benjamin Boksa wrote:
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Hi.
where so I start looking?
http://fsck.com/rtfm/article.html?id=4#23 might be a good place.
Regards,
Benne
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rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Best Regards,
Ron Gidron.
Customer Support Manager - SHUNRA Ltd.
mailto: ron.gidron@shunra.com
Phone: +972 9 7643750
Mobile: +972 54 792469
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Hi Ron,
what about the logs of your MTA? Have you looked up the sendmail stuff
in config.pm? Just some quick guesses…
Regards and a happy new year to you as well,
BenneAm Sonntag, 29.12.02, um 14:05 Uhr (Europe/Berlin) schrieb Ron Gidron:
10’x Benne,
I have read the entire manual, but I am not sure I can find the answer
to my question there.
my problem is that I installed RT and I am not getting the auto reply
email that I was expecting (although by default my queue does define
an autoreplyOnTicketCreate with Auto reply template…) and I am not
sure where things get stuck, wither RT is even trying to send the
email or not, my rt logs are empty… (I am using sendmail on a linux
mandrake 9.0 with, RT uses apache_mod_perl)
just as a reminder, the email I am sending (for example to
support@example.com) is getting to the system and I can see the new
ticket but I do not get the reply Email…
Regards and a happy new year,
Ron.
Benjamin Boksa wrote:
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Hi.
where so I start looking?
http://fsck.com/rtfm/article.html?id=4#23 might be a good place.
Regards,
Benne
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Z1Amw3i/VXQX7uexT7XytjQ=
=lDXT
-----END PGP SIGNATURE-----
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm
–
Best Regards,
Ron Gidron.
Customer Support Manager - SHUNRA Ltd.
mailto: ron.gidron@shunra.com
Phone: +972 9 7643750
Mobile: +972 54 792469
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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my problem is that I installed RT and I am not getting the auto reply
email that I was expecting (although by default my queue does define an
autoreplyOnTicketCreate with Auto reply template…) and I am not sure
where things get stuck, wither RT is even trying to send the email or
not, my rt logs are empty… (I am using sendmail on a linux mandrake 9.0
with, RT uses apache_mod_perl)
just as a reminder, the email I am sending (for example to
support@example.com) is getting to the system and I can see the new
ticket but I do not get the reply Email…
Verify the value of $SendmailPath in your etc/config.pm.
It should point to your MTA executable.
If it doesn’t, RT silently ignores the error.