Not forwarding emails to requestor

RT Users
1

Hello.
By default, when a CC or ‘everyone’ replies to a ticket via email this
email is forwaded to the requestor. I want to change that behaviour.
Recently I found a scrip, that was designed to do this, but somehow it
doesn’t work.

On user defined notify requestor, CC and Admin CC with global template
correspondance transaction create .

if ($self->TransactionObj->Type eq “Correspond”) {
$RT::Logger->debug("[DEBUG RZ] Scrip 5: correspondence: from " .
$self->TransactionObj->CreatorObj->Name . “\n”);
my $msg = $self->TransactionObj->Attachments->First;
return 0 unless $msg;

if (($msg->GetHeader(‘From’)) and (($msg->GetHeader(‘To’)) or
($msg->GetHeader(‘Cc’)))) {
$RT::Logger->debug(“[DEBUG RZ] Scrip 5: Seems to be an email
comment”);
return 0;
} else {
$RT::Logger->debug(“[DEBUG RZ] Scrip 5: Decided to Notify
Requestors and Ccs”);
return 1;
}
}
return 0;

Here is the problem:
When a ticket is createt via email, our employee replies to that ticket,
this reply is sent to the requestor. And it shold be this way, but when
the requesor(or someone else)replies to that reply RT sends back to him
a copy of the last correspondance added via web interface.
What am I doing wrong?
Has anybody encountered this sort of problem?

Pawe� W�glewski
Konsultant d/s Kluczowych Klient�w
Cirrus - Aedificaremus Tibi
tel.: (058) 530 06 57
mail: pweglewski@cirrus.pl

2

Hi RT Users,

i’m just playing around with the WebRT Css File, so far so good, but there
are two things i can’t change at this moment.

  1. at the RT Header (the Preferences and Logout Links) i’m not able to
    change the Color, i need a dark blue haeder, and black dosn’t look good :wink:

  2. The “RT at a Glance” right hand from the Main Menu seams also not covered
    by the Css File, i can’t find a value to change this from white to a
    different color.

Any Ideas or sugestions?

Thanks

Torsten

3

Hi RT Users,

i’m just playing around with the WebRT Css File, so far so good, but there
are two things i can’t change at this moment.

  1. at the RT Header (the Preferences and Logout Links) i’m not able to
    change the Color, i need a dark blue haeder, and black dosn’t look good :wink:

  2. The “RT at a Glance” right hand from the Main Menu seams also not covered
    by the Css File, i can’t find a value to change this from white to a
    different color.

Any Ideas or sugestions?
Look into 3.5, and if there is still problems send bug report or
better send patch :slight_smile:

Thanks

Torsten

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Best regards, Ruslan.

4

Ruslan Zakirov schrieb:

Hi RT Users,

i’m just playing around with the WebRT Css File, so far so good, but there
are two things i can’t change at this moment.

  1. at the RT Header (the Preferences and Logout Links) i’m not able to
    change the Color, i need a dark blue haeder, and black dosn’t look good :wink:

Yes, the links within the header files are really not covered by the css
file, a workaround is to put explicit html code into the links of Header
File:

%if ($session{‘CurrentUser’}->HasRight( Right => ‘ModifySelf’, Object =>
$RT::System )) {
<&|/l&>Preferences</&>
% }
<& /Elements/Callback, %ARGS &>
% unless ($RT::WebExternalAuth and !$RT::WebFallbackToInternalAuth) {
| <A style=“color:#FFFFFF”
HREF=“<%$RT::WebPath%>/NoAuth/Logout.html<%$URL ? “?URL=”.$URL :
‘’%>”><&|/l&>Logout</&>
% }

  1. The “RT at a Glance” right hand from the Main Menu seams also not covered
    by the Css File, i can’t find a value to change this from white to a
    different color.

Sorry, found that, its within the webrt.css…my fault…i shouldn’t do
this at night tiimes :frowning:

Any Ideas or sugestions?

Look into 3.5, and if there is still problems send bug report or
better send patch :slight_smile:

No, within 3.5 it is working but i can’t migrate at this moment!!! But
the 3.5 Css definitions are much more better…

Thanks