Not an ARRAY reference Error causing RT UI inaccesible

1

Some users were trying to edit some Report Menu Items. On saving RT threw RT internal error. Now login to RT has RT internal error:
image
Now the Logs only show bello ARRAY Error, any help how this can be fixed.

[1205575] [Tue Mar 21 08:41:04 2023] [error]: Not an ARRAY reference at /opt/rt5/sbin/../lib/RT/Interface/Web/MenuBuilder.pm line 217.

Stack:
  [/opt/rt5/sbin/../lib/RT/Interface/Web/MenuBuilder.pm:217]
  [/opt/rt5/share/html/Elements/Tabs:60]
  [/opt/rt5/share/html/index.html:76]
  [/opt/rt5/sbin/../lib/RT/Interface/Web.pm:710]
  [/opt/rt5/sbin/../lib/RT/Interface/Web.pm:389]
  [/opt/rt5/share/html/autohandler:53] (/opt/rt5/sbin/../lib/RT/Interface/Web/Handler.pm:209)
[1205575] [Tue Mar 21 08:41:34 2023] [error]: Not an ARRAY reference at /opt/rt5/sbin/../lib/RT/Interface/Web/MenuBuilder.pm line 217.

Additionally, the ReportMenu builder error was as below:

4495295 [1177047] [Mon Mar 20 18:12:00 2023] [warning]: Use of uninitialized value $printable_args{"Query"} in concatenation (.) or string at /opt/rt5/local/plugins/RT-Extension-ActivityReports/html/Repor        ts/Activity/Elements/ScreenFooter line 7. (/opt/rt5/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/Elements/ScreenFooter:7)
4495296 [1153083] [Mon Mar 20 18:12:57 2023] [error]: Not an ARRAY reference at /opt/rt5/share/html/Admin/Global/DashboardsInMenu.html line 193.

This reports error was the initial error

2

Upon investigations looked like editing Reports Menu from RT were the root cause of the problem, where the iitial error was:

[error]: Can't use string ("P3 Medium") as a HASH ref while "strict refs" in use at /opt/rt5/sbin/../lib/RT/Record.pm line 2587.

Now from the menubuilder.pm error, on line 217, I had to edit the follow up lines of code:
The initial code is as follows:

$HTML::Mason::Commands::session{'reports_in_menu'} ||= [];

for my $report ( @{$HTML::Mason::Commands::session{'reports_in_menu'}} ) {
    $reports->child(  $report->{id} =>
        title       => $report->{title},
        path        => $report->{path},

I modified it to look like:

$HTML::Mason::Commands::session{'reports_in_menu'} ||= [];

if (ref($HTML::Mason::Commands::session{'reports_in_menu'}) eq 'ARRAY') {
    for my $report ( @{$HTML::Mason::Commands::session{'reports_in_menu'}} ) {
        $reports->child(  $report->{id} =>
            title       => $report->{title},
            path        => $report->{path},

THis fixed the error, though I am still not ebale to edit reports dashboards but atleast I can access RT UI for now.

1 Like