Not allowing someone to see a queue contents

RT Users
1

I’m trying to not allow a user to see tickets that are not in his queue.

  • I looked at everyone - globally they can only create
  • I looked at everyone - within the forbidden queue they can only create

I don’t want this person to see comments and tickets, it will be bad.

I should know this, but I’m failing miserably.

Thanks,

2

You should also check the global and queue rights for privileged users and any groups of which this user is a member.

–David-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Michele Hershey, CTR
Sent: Tuesday, August 30, 2011 5:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Not allowing someone to see a queue contents

I’m trying to not allow a user to see tickets that are not in his queue.

  • I looked at everyone - globally they can only create
  • I looked at everyone - within the forbidden queue they can only create

I don’t want this person to see comments and tickets, it will be bad.

I should know this, but I’m failing miserably.

Thanks,

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011
3

Hi,

RT::Extension::Utils has tool [1] that says how this particular user U
got right R on this ticket T. Very handy in such cases.

[1] http://search.cpan.org/~ruz/RT-Extension-Utils-0.05/sbin/rt-check-user-right-on-ticketOn Wed, Aug 31, 2011 at 1:10 AM, Michele Hershey, CTR Michele.Hershey.ctr@mhpcc.hpc.mil wrote:

I’m trying to not allow a user to see tickets that are not in his queue.

  • I looked at everyone - globally they can only create
  • I looked at everyone - within the forbidden queue they can only create

I don’t want this person to see comments and tickets, it will be bad.

I should know this, but I’m failing miserably.

Thanks,

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

Best regards, Ruslan.