- We have 2 queues. Let’s called it q1 (firstname.lastname@example.org) and q2 (email@example.com) used by q1 team and q2 team.
- for ticket in q1, sometimes team q1 need to comment/ forward message in ticket and cc firstname.lastname@example.org. We configured RTAddressRegexp to be something random like “email@example.com” so RT allow smtp sending email and email’s sent back to mailbox but ticket 's not created in RT in q2.
Could you give some advices, please.