Nonprivileged logins

RT Users
1

Hello –

According to http://www.helgrim.com/rtdocs/admin.html
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed
to be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to “unprivileged”, etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user…

Thanks!

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

2

Hi Greg,

You dont need to grant everyone the right to see the queue, merely to create
tickets as a global right for ‘Everybody’.

RT does in fact create a non-priviledged user when said person creates a
ticket via email.

I make use of groups to limit access of certain individuals to certain
queues. I shy away from any individual user rights because its a bitch to
maintain.

Thus : Global right for group ‘Everyone’ : CreateTicket
For queue MyQueue: rights for MyGroup : SeeQueue, ModifyTickets, Reply
…

I hope this helps.

Rehan van der Merwe-----Original Message-----
From: Greg Smythe [mailto:gregs@Intellstat.com]
Sent: Tuesday, October 23, 2001 10:17 PM
To: ‘rt-users@lists.fsck.com’
Subject: FW: [rt-users] Nonprivileged logins…

I didn’t get any responses so I’m sending this again… :slight_smile:

Also, is it possible to hide queues from users? I have to give “Everybody”
the right to see the queue to post tickets to it via email, but I don’t want
some users seeing some of the queues. I didn’t see a way to Deny Access,
only to Grant Access…

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

-----Original Message-----
From: Greg Smythe [mailto:gregs@intellstat.com]
Sent: Sunday, October 21, 2001 2:49 PM
To: ‘rt-users@lists.fsck.com’
Subject: [rt-users] Nonprivileged logins…

Hello –

According to http://www.helgrim.com/rtdocs/admin.html
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed to
be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to “unprivileged”, etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user…

Thanks!

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

3

you need to manually assign passwords to unprivileged users. (For now, anyway)On Sun, Oct 21, 2001 at 02:48:36PM -0700, Greg Smythe wrote:

Hello –

According to http://www.helgrim.com/rtdocs/admin.html
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed
to be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to “unprivileged”, etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user…

Thanks!

-=-=-=-=-=-=-=-=-=-=-=-=-=-
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

4

Can we make this a high-priority feature request? It’s almost necessary if
you want to use rt with a very broad community.

The hack I’m currently using is to create a single privileged account, and
change the “Login” stub to print a message like “To view a request, log in
with this username and password,” which is inelegant.

Another glitch is that if you log in to the SelfService interface, and
then click on “Logout”, you get returned to the main login page, not the
SelfService login page.On Tue, Nov 06, 2001 at 12:53:01PM -0500, Jesse Vincent wrote:

you need to manually assign passwords to unprivileged users. (For now, anyway)

On Sun, Oct 21, 2001 at 02:48:36PM -0700, Greg Smythe wrote:

Hello –

According to http://www.helgrim.com/rtdocs/admin.html
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed
to be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to “unprivileged”, etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user…

Thanks!

-=-=-=-=-=-=-=-=-=-=-=-=-=-
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Tom Holub (tom_holub@LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall

5

Can we make this a high-priority feature request? It’s almost necessary if
you want to use rt with a very broad community.

In fact you can. There are two pretty simple ways to do so:
Pay me to implement it.
Implement it yourself and provide the code to the community.

The hack I’m currently using is to create a single privileged account, and
change the “Login” stub to print a message like “To view a request, log in
with this username and password,” which is inelegant.

You could always encode the username and password into a URL. The login form
is just a regular html form

Another glitch is that if you log in to the SelfService interface, and
then click on “Logout”, you get returned to the main login page, not the
SelfService login page.

There is only one login page. There’s no seperate login for /SelfService

you need to manually assign passwords to unprivileged users. (For now, anyway)

Hello –

According to http://www.helgrim.com/rtdocs/admin.html
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed
to be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to “unprivileged”, etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user…

Thanks!

-=-=-=-=-=-=-=-=-=-=-=-=-=-
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
Tom Holub (tom_holub@LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

6

Can we make this a high-priority feature request? It’s almost necessary if
you want to use rt with a very broad community.

In fact you can. There are two pretty simple ways to do so:
Pay me to implement it.

How much?

Another glitch is that if you log in to the SelfService interface, and
then click on “Logout”, you get returned to the main login page, not the
SelfService login page.

There is only one login page. There’s no seperate login for /SelfService

Well, let me be more specific: if you give out the /SelfService URL, the
user will get the login page. If they log in there, they’ll get into the
self-service system. If they then click “Logout”, they’ll get returned to
the login page, but if they log in from that page, they’ll go into the main
rt system, not the self-service system.

Tom Holub (tom_holub@LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall

7

Can we make this a high-priority feature request? It’s almost necessary if
you want to use rt with a very broad community.

In fact you can. There are two pretty simple ways to do so:
Pay me to implement it.

Estimate $$ ?

I’m interested.

Charlie Watts
cewatts@frontier.net
Frontier Internet, Inc.
http://www.frontier.net/

8

[Discussion of consulting work taken off to private mail]

Well, let me be more specific: if you give out the /SelfService URL, the
user will get the login page. If they log in there, they’ll get into the
self-service system. If they then click “Logout”, they’ll get returned to
the login page, but if they log in from that page, they’ll go into the main
rt system, not the self-service system.

Ah. you want to turn off “Allow user to be granted rights” for that user. Then they’ll be automatically forced into SelfService.

–
Tom Holub (tom_holub@LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.