Hi, I’ve recently upgraded from 4.4.1 to 5.0.1.
If I place a comment and send it to a non-user email the message arrives.
If the non-user replies, the message does not get into the ticket, RT sends a mail back to the user indicating: You do not have permission to communicate with RT
The queue has the permissions to everyone comment and reply on tickets.
The log sais:
 [Thu Sep 9 18:27:06 2021] [critical]: Failed to create user email@example.com: No se pudo establecer la información del usuario (/var/www/rt-5.0.1/sbin/…/lib/RT/User.pm:711)
 [Thu Sep 9 18:27:06 2021] [crit]: Permission Denied: You do not have permission to communicate with RT (/var/www/rt-5.0.1/sbin/…/lib/RT/Interface/Email.pm:708)
How can I auto-create a user?, I don’t what to auto-create tickets, just users.