Non unique User Names

RT Users
1

We found duplicate user names in our users table.
One priviledged, one unpriviledged.
It is not sure how they came in for RT should prevent this situation.

Result is that the priviledged user cannot login an more.

Since there is always possibility that names match, can we take a field like organization in addition for name and pass in Login?

Where is the code for internal auth. ?

Thanks

JU
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2

We found duplicate user names in our users table.
One priviledged, one unpriviledged.
It is not sure how they came in for RT should prevent this situation.
Yep, should.

Result is that the priviledged user cannot login an more.

Since there is always possibility that names match, can we take a field like organization in addition for name and pass in Login?
RT allow you to login with email address also and

Where is the code for internal auth. ?
It’s handled in html/autohandler and in RT::User class

Thanks

JU

Best regards, Ruslan.