Non-Queue Member Access etc

RT Developers
1

Hey.

Ive setup RT to the best of my knowledge correctly, yet I am having trouble
creating tickets from users outside the members list.

When I send in a request, I get:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either you’re
not a queue member or non-members aren’t allowed to create requests in this
queue.

I have triple checked, and then triple checked again that the tickbox in
the queue admin window says:Allow non-members to create requests
– IT IS TICKED !!

Mysqldump shows:

CREATE TABLE queues (
queue_id char(40) DEFAULT ‘’ NOT NULL,
mail_alias char(40),
comment_alias char(40),
m_owner_trans int(11),
m_members_trans int(11),
m_user_trans int(11),
m_user_create int(11),
m_members_corresp int(11),
m_members_comment int(11),
m_user_resolve int(11),
allow_user_create int(11),
default_prio int(11),
default_final_prio int(11),
default_due_in int(11),
PRIMARY KEY (queue_id)
);

Dumping data for table ‘queues’

INSERT INTO queues VALUES
(‘LiveNet’,‘support@live-networks.net’,NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);

It all looks fine to me, but it just aint working…

I’d be interested to hear any comments as I need to set this thing up and
get it working asap.

Thanks very much in advance,

Yours sincerely,

-Adam Maurice

Adam Maurice, E-mail: adam@live-networks.co.uk
Executive Technical Director, Tel: +44 (0)20 8208 2425
Live-Networks Fax: +44 (0)20 8450 7744
Millenium Business Centre, Staples Corner, London NW2 6DW

2

Wow !

It worked perfectly !!

Thanks to Valerio for figuring it out !!

Cheers,

-Adam Maurice

At 16:05 08/11/00 -0800, Valerio Romano wrote:

Thanks many all.

Worked like a charm!

I had even read through that a week ago my first time around and now had
forgotten about it.

Valerio Romano
grasshopper

Hey.

Ive setup RT to the best of my knowledge correctly, yet I am having
trouble
creating tickets from users outside the members list.

When I send in a request, I get:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either you’re
not a queue member or non-members aren’t allowed to create requests in
this
queue.

I have triple checked, and then triple checked again that the tickbox in
the queue admin window says:Allow non-members to create requests
– IT IS TICKED !!

Mysqldump shows:

CREATE TABLE queues (
queue_id char(40) DEFAULT ‘’ NOT NULL,
mail_alias char(40),
comment_alias char(40),
m_owner_trans int(11),
m_members_trans int(11),
m_user_trans int(11),
m_user_create int(11),
m_members_corresp int(11),
m_members_comment int(11),
m_user_resolve int(11),
allow_user_create int(11),
default_prio int(11),
default_final_prio int(11),
default_due_in int(11),
PRIMARY KEY (queue_id)
);

Dumping data for table ‘queues’

INSERT INTO queues VALUES
(‘LiveNet’,‘support@live-networks.net’,NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);

It all looks fine to me, but it just aint working…

I’d be interested to hear any comments as I need to set this thing up and
get it working asap.

Thanks very much in advance,

Yours sincerely,

-Adam Maurice

–
Adam Maurice, E-mail: adam@live-networks.co.uk
Executive Technical Director, Tel: +44 (0)20 8208 2425
Live-Networks Fax: +44 (0)20 8450 7744
Millenium Business Centre, Staples Corner, London NW2 6DW

Adam Maurice, E-mail: adam@live-networks.co.uk
Executive Technical Director, Tel: +44 (0)20 8208 2425
Live-Networks Fax: +44 (0)20 8450 7744
Millenium Business Centre, Staples Corner, London NW2 6DW

3

Thanks many all.

Worked like a charm!

I had even read through that a week ago my first time around and now had
forgotten about it.

Valerio Romano
grasshopperOn Wed, 8 Nov 2000, Adam Maurice wrote:

Hey.

Ive setup RT to the best of my knowledge correctly, yet I am having trouble
creating tickets from users outside the members list.

When I send in a request, I get:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either you’re
not a queue member or non-members aren’t allowed to create requests in this
queue.

I have triple checked, and then triple checked again that the tickbox in
the queue admin window says:Allow non-members to create requests
– IT IS TICKED !!

Mysqldump shows:

CREATE TABLE queues (
queue_id char(40) DEFAULT ‘’ NOT NULL,
mail_alias char(40),
comment_alias char(40),
m_owner_trans int(11),
m_members_trans int(11),
m_user_trans int(11),
m_user_create int(11),
m_members_corresp int(11),
m_members_comment int(11),
m_user_resolve int(11),
allow_user_create int(11),
default_prio int(11),
default_final_prio int(11),
default_due_in int(11),
PRIMARY KEY (queue_id)
);

Dumping data for table ‘queues’

INSERT INTO queues VALUES
(‘LiveNet’,‘support@live-networks.net’,NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);

It all looks fine to me, but it just aint working…

I’d be interested to hear any comments as I need to set this thing up and
get it working asap.

Thanks very much in advance,

Yours sincerely,

-Adam Maurice

–
Adam Maurice, E-mail: adam@live-networks.co.uk
Executive Technical Director, Tel: +44 (0)20 8208 2425
Live-Networks Fax: +44 (0)20 8450 7744
Millenium Business Centre, Staples Corner, London NW2 6DW