Non priv user search?

Hi y’all,

I have added a few users on RT and did NOT tick “let users be granted
rights”.
Now, When I search for these users in “Select Users” in order to change
their settings, the search comes up blank.The only user that appears is
ROOT (and any other user I add with “granted rights” ticked.

I have tried different search combinations (all of them, I think).

I have also searched the list archives and managed to find one query
similar to my query but had no luck with an answer.(spent a few hours
searching the archives…possibly used inaccurate search keywords)

How do I find these users that are NOT granted rights?

Would I have to edit the MySql database and remove the users manually?

thankee :slight_smile:
Mike Salibas
Afrihost - the BEST web hosting! Ever!

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Hi y’all,

still having issues with this problem…
is there a solution?
I have added a few users on RT and did NOT tick “let users be granted
rights”.
Now, When I search for these users in “Select Users” in order to change
their settings, the search comes up blank.The only user that appears is
ROOT (and any other user I add with “granted rights” ticked.

I have tried different search combinations (all of them, I think).

I have also searched the list archives and managed to find one query
similar to my query but had no luck with an answer.(spent a few hours
searching the archives…possibly used inaccurate search keywords)

How do I find these users that are NOT granted rights?

Would I have to edit the MySql database and remove the users manually?

thankee :slight_smile:
Mike Salibas
Afrihost - the BEST web hosting! Ever!

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.

This message was scanned by Servant from afrihost.com

I’m using v2.0.15, on RedHat8.

After I “Create New Template”, I create a scrip:
“OnCreate NotifyRequestorsAndCcs with template New
Template”. When the conditions are met such that the
scrip gets run (creating a new ticket), an email is
delivered (as per the scrip instructions) but the body
of the message is empty.
If I try to use an existing Template, such as “Global
Template: Auto Reply”, I get the body of the Global
Auto Reply template correctly.

In my /var/log/rt/rt.log0, I see the following:

[Fri Jun 27 18:01:08 2003] [error]: error:
unexpected end of header

error: couldn’t parse head; error near:

Then the body of my template message appears in the
log.

I created another new template with a very simple
body, and saw the same sort of thing in the log:

[Fri Jun 27 18:07:39 2003] [error]: error: couldn’t
parse head; error near:
Nothing too complicated in the body.
Just a few lines.

Has anyone else ever had this problem?

Any help would be appreciated.

Thanks!

Do you Yahoo!?
SBC Yahoo! DSL - Now only $29.95 per month!
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oh well, thanks for the help.

regatrds,
Mike SalibasOn Fri, 2003-06-27 at 16:13, Mike Salibas wrote:

Hi y’all,

still having issues with this problem…
is there a solution?

I have added a few users on RT and did NOT tick “let users be granted
rights”.
Now, When I search for these users in “Select Users” in order to change
their settings, the search comes up blank.The only user that appears is
ROOT (and any other user I add with “granted rights” ticked.

I have tried different search combinations (all of them, I think).

I have also searched the list archives and managed to find one query
similar to my query but had no luck with an answer.(spent a few hours
searching the archives…possibly used inaccurate search keywords)

How do I find these users that are NOT granted rights?

Would I have to edit the MySql database and remove the users manually?

thankee :slight_smile:
Mike Salibas
Afrihost - the BEST web hosting! Ever!


This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.


This message was scanned by Servant from afrihost.com



rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.

This message was scanned by Servant from afrihost.com

hi,

i have the same problem with rt3.0.0 on apache2 and fastcgi.
unprivileged users are not shown in the userlist.

Mike Salibas wrote:

Joseph Spenner wrote:

[Fri Jun 27 18:01:08 2003] [error]: error:
unexpected end of header

[Fri Jun 27 18:07:39 2003] [error]: error: couldn’t
parse head; error near:

Make the first line of the template a blank line.
Anything before the first blank line is considered headers.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

Thanks Phil! That did the trick. It looks like RT
likes to auto insert another blank line, but that
didn’t seem to fix the problem initially. I just
added 2 blank lines, RT added another, and all is
well. The body of the template looks fine in the
email delivery.

Is there any way to delete custom templates? I
created a few for testing that I won’t need.

Thanks for the help!— Phil Homewood pdh@snapgear.com wrote:

Joseph Spenner wrote:

[Fri Jun 27 18:01:08 2003] [error]: error:
unexpected end of header

[Fri Jun 27 18:07:39 2003] [error]: error:
couldn’t
parse head; error near:

Make the first line of the template a blank line.
Anything before the first blank line is considered
headers.

Phil Homewood, Systems Janitor,
http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891
3630
SnapGear - Custom Embedded Solutions and Security
Appliances


rt-users mailing list
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Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

Do you Yahoo!?
SBC Yahoo! DSL - Now only $29.95 per month!
http://sbc.yahoo.com