I have added a few users on RT and did NOT tick “let users be granted
rights”.
Now, When I search for these users in “Select Users” in order to change
their settings, the search comes up blank.The only user that appears is
ROOT (and any other user I add with “granted rights” ticked.
I have tried different search combinations (all of them, I think).
I have also searched the list archives and managed to find one query
similar to my query but had no luck with an answer.(spent a few hours
searching the archives…possibly used inaccurate search keywords)
How do I find these users that are NOT granted rights?
Would I have to edit the MySql database and remove the users manually?
thankee
Mike Salibas
Afrihost - the BEST web hosting! Ever!
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
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still having issues with this problem…
is there a solution?
I have added a few users on RT and did NOT tick “let users be granted
rights”.
Now, When I search for these users in “Select Users” in order to change
their settings, the search comes up blank.The only user that appears is
ROOT (and any other user I add with “granted rights” ticked.
I have tried different search combinations (all of them, I think).
I have also searched the list archives and managed to find one query
similar to my query but had no luck with an answer.(spent a few hours
searching the archives…possibly used inaccurate search keywords)
How do I find these users that are NOT granted rights?
Would I have to edit the MySql database and remove the users manually?
thankee
Mike Salibas
Afrihost - the BEST web hosting! Ever!
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.
This message was scanned by Servant from afrihost.com
After I “Create New Template”, I create a scrip:
“OnCreate NotifyRequestorsAndCcs with template New
Template”. When the conditions are met such that the
scrip gets run (creating a new ticket), an email is
delivered (as per the scrip instructions) but the body
of the message is empty.
If I try to use an existing Template, such as “Global
Template: Auto Reply”, I get the body of the Global
Auto Reply template correctly.
In my /var/log/rt/rt.log0, I see the following:
[Fri Jun 27 18:01:08 2003] [error]: error:
unexpected end of header
error: couldn’t parse head; error near:
Then the body of my template message appears in the
log.
I created another new template with a very simple
body, and saw the same sort of thing in the log:
[Fri Jun 27 18:07:39 2003] [error]: error: couldn’t
parse head; error near:
Nothing too complicated in the body.
Just a few lines.
Has anyone else ever had this problem?
Any help would be appreciated.
Thanks!
Do you Yahoo!?
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regatrds,
Mike SalibasOn Fri, 2003-06-27 at 16:13, Mike Salibas wrote:
Hi y’all,
still having issues with this problem…
is there a solution?
I have added a few users on RT and did NOT tick “let users be granted
rights”.
Now, When I search for these users in “Select Users” in order to change
their settings, the search comes up blank.The only user that appears is
ROOT (and any other user I add with “granted rights” ticked.
I have tried different search combinations (all of them, I think).
I have also searched the list archives and managed to find one query
similar to my query but had no luck with an answer.(spent a few hours
searching the archives…possibly used inaccurate search keywords)
How do I find these users that are NOT granted rights?
Would I have to edit the MySql database and remove the users manually?
thankee
Mike Salibas
Afrihost - the BEST web hosting! Ever!
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.
This message was scanned by Servant from afrihost.com
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.
This message was scanned by Servant from afrihost.com
Make the first line of the template a blank line.
Anything before the first blank line is considered headers.
Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
Thanks Phil! That did the trick. It looks like RT
likes to auto insert another blank line, but that
didn’t seem to fix the problem initially. I just
added 2 blank lines, RT added another, and all is
well. The body of the template looks fine in the
email delivery.
Is there any way to delete custom templates? I
created a few for testing that I won’t need.
