Non-member request creation


#1

I may be overlooking something, but…

I’ve sucessfully installed RT and can use the web interface to create
requests. Each time I attempt to create a request as a non-member via
email I receive:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue

I have the box labeled “Allow non-members to create request” checked in
the queue configuration.

My aliases are as follows:

accounting: "|/opt/rt/bin/rt-mailgate accounting correspond"
accounting-action: “|/opt/rt/bin/rt-mailgate accounting action”

What am I doing wrong?


#3

When I run ./rtadmin I’m getting this output;

$ ./rtadmin
Can’t locate rt/database/admin.pm in @INC (@INC
contains: /usr/lib/perl5/i386-linux/5.004 /usr/lib/perl5
/usr/local/lib/site_perl/i386-linux /usr/local/lib/site_perl
/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 40.

That’s strange. The file should be installed by the makefile at your
system as /opt/rt/lib/rt/database/admin.pm - can you check if that file
exists?

Spell checkers are for wimps
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#5

Yep it exists…

server:/opt/rt/lib/rt/database# ls
admin.pm config.pm content.pm manipulate.pm

… im confuzzled :slight_smile:

Path problem?

Maybe it’s a permission problem. Check ‘ls -al’ at the files and at the
directories itself, and the suid_wrapper executable.

Spell checkers are for wimps
(please send feedback on all typos)