Just got RT up and running (mod_perl 1.99, apache 2.x) … about to upgrade
mysql to ver 4.x and i think i’ll be ready for production (been using RT
since
ver 1 . .very happy:).
i seem to have hit a snag that i can’t find on the mailing lists or in the
docs. .
external domains cannot create tickets . .anything held by the local mail
server works perfect . .only domains external to ours fail . .
I’ve been looking and it seems that RedHat 9 has some issues with the base
installed perl and some of the modules . . think this might be related? . .
the sender gets the following response:
----- The following addresses had permanent fatal errors -----
“|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://support.usa2net.net/”
(reason: 255)
(expanded from: support@usa2net.net)
----- Transcript of session follows -----
RT server error.
The RT server which handled your email did not behave as expected. It
said:
System error
| error: | panic: sv_setpvn called with negative strlen
at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line
140. |
|||||||||||
| context: |
Arial, Arial, Arial, Arial, Arial, Arial, Arial, Arial, Arial, Arial, Arial,
|
|||||||||||
| code stack: |
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140 /opt/rt3/lib/RT/Interface/Email.pm:199 /opt/rt3/lib/RT/Interface/Email/Auth/MailFrom.pm:121 /opt/rt3/lib/RT/Interface/Email.pm:455 /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32 |
and then lots of what looks like Mason traces . . which seems to hold little
info of importance that I can tell . and is repeated time and time again .
but
i’ll paste it here anyway (please note i’ve changed the remote email to
user@domain.com and the local domain to domain.net . . i can use ANY of
several local domains to create tickets):
Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
128
HTML::Mason::Exceptions::rethrow_exception(‘panic: sv_setpvn called with
negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
line
140.^J’) called at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
line
140
Encode::encode(‘utf8’, undef, 256) called
at /opt/rt3/lib/RT/Interface/Email.pm line 199
RT::Interface:
:CreateUser
(undef, ‘user@domain.com’, ‘USER’, ‘MIME::Entity=HASH(0x93dc7b4)’) called
at /opt/rt3/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
RT::Interface::Auth::MailFrom::GetCurrentUser
(‘Message’, ‘MIME::Entity=HASH(0x93dc7b4)’, ‘CurrentUser’, undef,
‘AuthLevel’,
undef, ‘Action’, ‘correspond’, ‘Ticket’, undef, ‘Queue’, ‘RT::Queue=HASH
(0x93e97bc)’) called at /opt/rt3/lib/RT/Interface/Email.pm line 455
RT::Interface::Gateway
(‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘general’,
‘message’,
'From iser@domain.com Mon Jun 30 20:02:21 2003^JReceived: from
mail.domain.com
(mail.domain.com [])^J^Iby mail.domain.net (8.12.8/8.12.8) with ESMTP id
h6102LR0019060^J^Ifor <support@domain.net>; Mon, 30 Jun 2003
20:02:21 -0400^JReceived: from mail.domain.com (localhost.localdomain
[127.0.0.1])^J^Iby mail.domain.com (8.12.1/8.12.1) with ESMTP id
h61066aE026047^J^Ifor <support@domain.net>; Mon, 30 Jun 2003
19:06:06 -0500^JReceived: (from apache@localhost)^J^Iby mail.domain.net
(8.12.1/8.12.1/Submit) id h61066Gd026046^J^Ifor support@domain.net; Mon, 30
Jun 2003 19:06:06 -0500^JX-Authentication-Warning: mail.domain.com: apache
set
sender to user@domain.com using -f^JReceived: from ( [])^J^Ias user
user@imap.domain.com by webmail.domain.com with HTTP;^J^IMon, 30 Jun 2003
19:06:05 -0500^JMessage-ID: &!
lt;1057017965.3f00d06df1b63@webmail.domain.com>^JDate: Mon, 30 Jun
2003
19:06:05 -0500^JFrom: USER <user@domain.com>^JTo:
support@domain.net^JSubject: test^JMIME-Version: 1.0^JContent-Type:
text/plain; charset=ISO-8859-1^JContent-Transfer-Encoding: 8bit^JUser-Agent:
Internet Messaging Program (IMP) 3.1^JX-Originating-IP:
67.213.23.210^J^Jtersting^J^J^J^J-------------------------------------------
—^JThis mail sent through IMP: http://horde.org/imp/^J’) called
at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 32
HTML::Mason::Commands::ANON
(‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘general’,
‘message’,
'From user@domain.com Mon Jun 30 20:02:21 2003^JReceived: from
mail.domain.com
(mail.domain.com [])^J^Iby mail.domain.net (8.12.8/8.12.8) with ESMTP id
h6102LR0019060^J^Ifor <support@domain.net>; Mon, 30 Jun 2003
20:02:21 -0400^JReceived: from mail.domain.com (localhost.localdomain
[127.0.0.1])^J^Iby mail.domain.com (8.12.1/8.12.1) with ESMTP id
h61066aE026047^J^Ifor <support@domain.net>; Mon, 30 Jun 2003
19:06:06 -0500^JReceived: (from apache@localhost)^J^Iby mail.domain.com
(8.12.1/8.12.1/Submit) id h61066Gd026046^J^Ifor support@domain.net; Mon, 30
Jun 2003 19:06:06 -0500^JX-Authentication-Warning: mail.jdcc.edu: apache set
sender to user@domain.com using -f^JReceived: from ( [])^J^Ias user
user@imap.domain.com by webmail.domain.com with HTTP;^J^IMon, 30 Jun 2003
19:06:05 -0500^JMessage-ID: &am!
there seems to be piece right at the top of all that …about CreateUser that
i
suspect to be the issue . but i honestly dunno . .
any ideas?