Non-inherited incident fields

RTIR
1

Hello all,

I just notice that my RTIR my incidents are not inheriting some incident report fields. For example, when we take an incident report and then create the incident, if the priority was critical, the Incident was going to have that same priority. What script controls this action?

Thanks!

2

Hi,
Any thoughts about this?

3

I found out that it was a custom script that it’s not working anymore. Thanks.