No text in email body being sent when replying?

RT Users
1

Hi,
this seems to happen when I use the reply to requester to some users.
They receive the reply but the body of the message is blank/empty.
It seems to affect users of a UK ISP called Tiscali and some BT users.

Not sure why the message body is being removed? Anybody else had users
complain they get messages from you with no text?

Thanks
Mike

p.s. I’m using RT3.4 at present but almost ready to move to 3.6

2

An older 3.4? Search the archives for 8bit or 8-bit.On May 2, 2007, at 3:52 AM, Mike Dent wrote:

Hi,
this seems to happen when I use the reply to requester to some users.
They receive the reply but the body of the message is blank/empty.
It seems to affect users of a UK ISP called Tiscali and some BT users.

Not sure why the message body is being removed? Anybody else had users
complain they get messages from you with no text?

Thanks
Mike

p.s. I’m using RT3.4 at present but almost ready to move to 3.6

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3

An older 3.4? Search the archives for 8bit or 8-bit.

Thanks Jesse,
yes it was 3.4.1 . I searched the archives and found it, looks like it
was fixed post 3.4.2.
great stuff!
I’ve just finished the move to 3.6.3 so all that should be behind me.

Mike> On May 2, 2007, at 3:52 AM, Mike Dent wrote:

Hi,
this seems to happen when I use the reply to requester to some users.
They receive the reply but the body of the message is blank/empty.
It seems to affect users of a UK ISP called Tiscali and some BT users.

Not sure why the message body is being removed? Anybody else had users
complain they get messages from you with no text?

Thanks
Mike

p.s. I’m using RT3.4 at present but almost ready to move to 3.6