No scrollbars on long combobox

RT Users
1

Dane,
What browser(s) have you tried? We had some similar issues with older
versions of Mozilla Firefox and our custom field for State. Updating to
the latest version (2.0.0.6) seemed to help, as well as changing the
custom field from a “Select or enter one value” to a “Select one value”

  • if that works for your needs.

As for the hair loss, that is probably inevitable for those of us
working in IT!

Mark Sallee

2

Hello,

I have tried this in Firefox (2.0.0.6) and IE7 - both browsers act the same, the combo box doesn’t appear with a scrollbar. I have not yet tried it with IE6, but the majority of the users accessing the system will be using IE7.

I will try changing the custom field to “Select one value” - that is what I want actually but I didn’t spot that in the list - but that’ll have to happen first thing tomorrow as I can’t get to the system at present.

If anyone has any further suggestions in the meantime they would be greatly appreciated.

Thank youFrom: rt-users-bounces@lists.bestpractical.com on behalf of Mark Sallee
Sent: Mon 10/09/2007 22:02
To: rt-users@lists.bestpractical.com
Subject: [rt-users] No scrollbars on long combobox

Dane,
What browser(s) have you tried? We had some similar issues with older
versions of Mozilla Firefox and our custom field for State. Updating to
the latest version (2.0.0.6) seemed to help, as well as changing the
custom field from a “Select or enter one value” to a “Select one value”

  • if that works for your needs.

As for the hair loss, that is probably inevitable for those of us
working in IT!

Mark Sallee

Message: 1
Date: Mon, 10 Sep 2007 14:07:24 +0100
From: “Dane Elwell” DaneElwell@Birchwoodhigh.warrington.sch.uk
Subject: [rt-users] Hair Loss: No scrollbars on long combobox
To: rt-users@lists.bestpractical.com

Hello,

I’ve got RT 3.6.3 running and for the life of me I cannot get scrollbars
on drop down combo boxes. I have a combo box with a list of all the
rooms in my place of work (about 50 items) and I need these to fit in
one combobox, but rather than the expected scrollbars I just get a huge
list which you have to scroll down the page to see (which breaks
standard UI conventions - our end users will cry).

I’ve looked at Widgets/ComboBox and NoAuth/js/combobox.js and fiddled a
bit and nothing seems to be getting scrollbars to show. I’ve searched
high and low on Google, but searching for anything related to RT is
hard. I’ve had a look at the mailing list archives and found that a few
people have had this problem before but no one has replied to them -
hopefully someone can help me because this is a show-stopper as far as
I’m concerned and I’m going bald over it! Honest.

Thanks in advance to anyone who can help. The person who solves this
problem for me will be worshipped as a legend in my office for many
years to come.

Regards

–

Dane Elwell

ICT Technician

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