No RT user found when using crontool

I’m running RT 3.4.4 on Mac OS X. I have installed RT under my home
directory, Apache is running under my uid. All is well, I can create
tickets and everything. I have a haimdimer user in RT with SuperUser
privileges (and a password is set as well)

I’m starting to play around with rt-crontool. I tried running it as
root, as haimdimer, setting RTUSER and RTPASS to haimdimer/pass and
the only message I get is

No RT user found. Please consult your RT administrator.

After reading the wiki, Google and the RT Essentials book, you’re my
only hope.

Haim Dimer
Systems Administrator
Prolexic Technologies
866-800-0366 x 1023

Running the tool as root (uid 0) did the trick. I updated the wiki.

Haim Dimer
Systems Administrator
Prolexic Technologies
866-800-0366 x 1023On Dec 15, 2005, at 4:39 PM, Haim Dimer wrote:

I’m running RT 3.4.4 on Mac OS X. I have installed RT under my home
directory, Apache is running under my uid. All is well, I can
create tickets and everything. I have a haimdimer user in RT with
SuperUser privileges (and a password is set as well)

I’m starting to play around with rt-crontool. I tried running it as
root, as haimdimer, setting RTUSER and RTPASS to haimdimer/pass and
the only message I get is

No RT user found. Please consult your RT administrator.

After reading the wiki, Google and the RT Essentials book, you’re
my only hope.

Haim Dimer
Systems Administrator
Prolexic Technologies
866-800-0366 x 1023


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