No response

RT Users
1

To all,

 I sent this before and got no response. Is it showing?

We are planning to move up to 3.8.2 soon (a month?). One of the things

my users do not like is that there are many CF’s that are sowing up in
their “Modify Ticket” screen that some use, some don’t ,but needs to be
available for all. They want to be able to move the one’s they do NOT
use (individually) out of the way (to the far right and to the bottom).
Is this something that is offered as a feature in 3.8.2 or do we need to
modify code? Thanks.

Kenn
LBNL

2

To all,

I sent this before and got no response. Is it showing?

       We are planning to move up to 3.8.2 soon (a month?). One of

the things

my users do not like is that there are many CF’s that are sowing up in
their “Modify Ticket” screen that some use, some don’t ,but needs to be
available for all. They want to be able to move the one’s they do NOT
use (individually) out of the way (to the far right and to the bottom).
Is this something that is offered as a feature in 3.8.2 or do we need to
modify code? Thanks.

No, your emails are showing up just fine. What exactly are they seeing and
on what screen? Perhaps a screenshot might help. I have a test box
running 3.8.2 and don’t see anything like that. Is this ‘modify ticket’
operation something custom?

James

3

James,

Actually, the Custom Fields are all over the place, even though we set

up the sequence for the queue (Config->Queues->select Queue->Custom
Fields). What I was hoping was that the queue setting would actually
work in 3.8.2 (it doesn’t in 3.6.4 which is what we have) and perhaps
even allow a user to move some fields way to the right. I ask this
because I thought that in 3.8.X a user was supposed to be able to modify
the way all their screens looked. Thanks.

Kenn
LBNLOn 1/9/2009 9:32 AM, jmoseley@corp.xanadoo.com wrote:

To all,

I sent this before and got no response. Is it showing?

       We are planning to move up to 3.8.2 soon (a month?). One of

the things

my users do not like is that there are many CF’s that are sowing up in
their “Modify Ticket” screen that some use, some don’t ,but needs to be
available for all. They want to be able to move the one’s they do NOT
use (individually) out of the way (to the far right and to the bottom).
Is this something that is offered as a feature in 3.8.2 or do we need to
modify code? Thanks.

No, your emails are showing up just fine. What exactly are they seeing and
on what screen? Perhaps a screenshot might help. I have a test box
running 3.8.2 and don’t see anything like that. Is this ‘modify ticket’
operation something custom?

James