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RT Users
1

When I email in a request I get a auto-reply sent back ok - but if I reply to the request via the
web interface then the mail doesn’t get sent to the user?

In what log would an error like this be reported please?

Kevin Golding

2

Are you certain that you set up the queue to include emails sent to
request./owner etc.On Tue, 13 Mar 2001, Kevin Golding wrote:

When I email in a request I get a auto-reply sent back ok - but if I reply to the request via the
web interface then the mail doesn’t get sent to the user?

In what log would an error like this be reported please?

Kevin Golding

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3

S’funny, no I hadn’t. But I have now and it works :slight_smile:

Are you certain that you set up the queue to include emails sent to
request./owner etc.

When I email in a request I get a auto-reply sent back ok - but if I reply to the request via
the
web interface then the mail doesn’t get sent to the user?

In what log would an error like this be reported please?

Kevin Golding