No recipients found

Hello,

I have 2.0.11 up and running fine except for one last issue.

I have tried to set up a an autoresponder for the requestor when they open a ticket via email. The ticket is opened fine however no email is sent out. The following error is in the logs…

RT::Transaction=HASH(0x87c89d4): Prepared NotifyRequestor
RT::Action::Notify=HASH(0x886189c): No recipients found. Not sending.
RT::Transaction=HASH(0x87c89d4): Committed NotifyRequestor

When I view the ticket via WebRT I can see the ticket and the Requestor. I have tried opening the group permissions to see if this was it. Even with every group with everything on I get this message.

I do get an email when a ticket is updated …however the REquestors field in that is as follows…

Queue: Support
Owner: seth
Requestors: ARRAY(0x8e8100c)
Status: new

any suggestions?

Thanks

seth

seth@ttsg.com

Hi.

RT 3.0.3, postgresql 7.3, perl 5.8

I have problems with generating copies of comments in several cases
(e.g. while adding an e-mail to Cc field while generating comment from
web interface). I guess the reason is in syslog:

########3
RT: DBD::Pg::st execute failed: ERROR: pg_atoi: zero-length string at
/usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235

RT: RT::Handle=HASH(0x92a21fc) couldn’t execute the query ‘SELECT *
FROM ScripConditions WHERE id = ?’ at /usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417.
(/opt/rt3/lib/RT.pm:235)

#564/2965 - Scrip 16 (/opt/rt3/lib/RT/Action/SendEmail.pm:91)

No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:251)
########3

Does anybydy have an idea?

Richard.

Hi.

RT 3.0.3, postgresql 7.3, perl 5.8

I have problems with generating copies of comments in several cases
(e.g. while adding an e-mail to Cc field while generating comment from
web interface). I guess the reason is in syslog:

Well, it seems the problem with atoi was in DBIx:Searchbuilder - upgrade to 0.88
did help.

Now RT does send e-mail according to scripactions (e.g. after generating
comment, if there is scrip for a queue to notify adminCC’s), but it
still doesn’t send notifications, when I just add an e-mail to Cc field
in comment generation screen. I suppose it has something to do with
configuration. Am I right? Do I have to define a scripaction to send
such a single notification?

Richard.

Mar 15 17:03:56 sys-server RT: rt-3.4.1-12-210-4.2.24829255214239@DockPoint #12/210 - Scrip 4 (/usr/local/share/rt3/lib/RT/Action/SendEmail.pm:235)
Mar 15 17:03:56 sys-server RT: rt-3.4.1-12-210-4.2.24829255214239@DockPoint No recipients found. Not sending. ( /usr/local/share/rt3/lib/RT/Action/SendEmail.pm:247)

I receive an error message similar to this, trying to use rt-crontool to send timed notifications of unresolved tickets. I also receive this message when attempting to make an “OnCreate, Notify Owner” scrip, though the error is slightly different in each case. What am I doing wrong?

The command & template for the crontool job follows:

/usr/local/share/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg “Status != ‘resolved’” --action RT::Action::RecordComment --template ‘UnsolvedTicket’

------------------Template------------------

RT-Send-Cc: s.locke@dockpoint.net

The ticket {$Ticket->id} is still unresolved. Get busy.