I have a queue where “everyone” is grnated the right to create a ticket. I tested with a “foreign”, brand new email : it just works ™, and it added the email to the MySQL DB.
But, we have a user that always gets this error :
No permission to create tickets in the queue ‘support-toto’
I SQLed a bit, and found no info about this user in the DB :
SELECT id, name, emailaddress FROM Users WHERE emailaddress LIKE ‘%his_domain%’;
–> MySQL returned an empty result set (i.e. zero rows).
So, this user is “not yet” registered in the DB (from what I understand), he should be in teh group “Everyone”, right ?
What did I miss ? Why can’t he create any ticket ?
Thanks in advance