No permission to create tickets - Can I Disable this?

RT Users
1

I have setup my RT so that it only accepts mail from certain people.
(Everyone has no rights, specific users do have rights, etc…)

So when unapproved addresses send mail to RT (Spam or otherwise) they get the
typical “No permission / Ticket creation failed” message. (Which also
contains the site admin e-mail).

I don’t want any response sent back to the submitter. In a perfect world it
would be nice to send this attempt to root or the admin e-mail, but I would
happily settle for it to do nothing, and just black hole the request.

I don’t see a global scrip, template, or anything for this condition or the
message that get’s sent out.

How do I disable this auto-reply?

Thanks much!

–Brett

2

At 03:24 PM 10/9/2003, Brett Thorson wrote:

I have setup my RT so that it only accepts mail from certain people.
(Everyone has no rights, specific users do have rights, etc…)

So when unapproved addresses send mail to RT (Spam or otherwise) they get the
typical “No permission / Ticket creation failed” message. (Which also
contains the site admin e-mail).
[snip happens]
How do I disable this auto-reply?

I believe most people have done this by filtering unwanted messages prior
to the message reaching rt-mailgate. You’d have the added step of having to
write a recipe to accomplish this, in addition to setting permissions.
Peruse the archives for plenty of explanations on using procmail for
filtering prior to rt-mailgate processing.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

You can disable the autoreplay where it is created, you just need to
comment the mailerror to $errorto…
You can find this part in RT/Interface/Email.pm around line 480 ( I use
rt 3.0.4. and if you use 3.0.6 there can be many differences.
Wait, if you set the authstate to 0 instead of -1 you can find your mail
“Permission Denied” around line 540

How did you set up that mails are only accepted from certain persons?

I am searching for the possibility to insert the template instead of
this mail, I think it was implemented in some early version, but now
it’s different, because now mime objects are used, do someone have an
idea?

SamuelFrom: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Friday,10 October,2003 05:20
To: Brett Thorson; rt-users@lists.fsck.com

At 03:24 PM 10/9/2003, Brett Thorson wrote:

I have setup my RT so that it only accepts mail from certain people.
(Everyone has no rights, specific users do have rights, etc…)

So when unapproved addresses send mail to RT (Spam or otherwise) they
get the typical “No permission / Ticket creation failed” message.
(Which also contains the site admin e-mail).
[snip happens]
How do I disable this auto-reply?

I believe most people have done this by filtering unwanted messages
prior to the message reaching rt-mailgate. You’d have the added step of
having to write a recipe to accomplish this, in addition to setting
permissions.
Peruse the archives for plenty of explanations on using procmail for
filtering prior to rt-mailgate processing.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/ “I have vision and the
rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

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