No owner notification when owner assigned at ticket creation

RT Users
1

I am having problems with RT 3.4.1 in that if an owner is assigned to a
ticket when the ticket is created, no notification is sent to the
owner. The notification is sent to the requester however.

If the ticket already exists and the owner is changed, notification is
correctly sent to the owner.

I am using the default scrips for notification of owner change and
notification to the requester for ticket creation and both are
executing on the default of TransactionCreate.

Is this possibly a problem with the order the scrips are executing and
is there a way to specify the execution order of scrips?

Thanks,

Scott

Scott Parrill|When the legends die, the dreams end.Area Technology & Communications Manager|When the dreams end, there is no more greatness.Wyoming GISciences Center|

University of Wyoming|

Laramie, WY 82071| When
the Legends DiePH: (307)766-2524 FAX: (307)766-2744| Hal
Bowlandsparrill@uwyo.edu|

2

I had to add a new scrip to get owner’s notified on create.

Condition: On Create
Action: Notify Owner
Template: Global Template: Transaction
Stage: Transaction Create

From what I could see the default scrips don’t notify the owner if the
owner is assigned on creation of the ticket.On 6/27/05, Scott Parrill sparrill@uwyo.edu wrote:
I am having problems with RT 3.4.1 in that if an owner is assigned to a
ticket when the ticket is created, no notification is sent to the owner.
The notification is sent to the requester however.

If the ticket already exists and the owner is changed, notification is
correctly sent to the owner.

I am using the default scrips for notification of owner change and
notification to the requester for ticket creation and both are executing on
the default of TransactionCreate.

Is this possibly a problem with the order the scrips are executing and is
there a way to specify the execution order of scrips?

Thanks,
Scott

–

Scott Parrill | When the legends die, the dreams end.
Area Technology & Communications Manager | When the dreams end, there is no
more greatness.
Wyoming GISciences Center |

University of Wyoming |

Laramie, WY 82071 | When the Legends Die
PH: (307)766-2524 FAX: (307)766-2744 | Hal
Bowland
sparrill@uwyo.edu |

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