I am having problems with RT 3.4.1 in that if an owner is assigned to a
ticket when the ticket is created, no notification is sent to the
owner. The notification is sent to the requester however.
If the ticket already exists and the owner is changed, notification is
correctly sent to the owner.
I am using the default scrips for notification of owner change and
notification to the requester for ticket creation and both are
executing on the default of TransactionCreate.
Is this possibly a problem with the order the scrips are executing and
is there a way to specify the execution order of scrips?
Scott Parrill|When the legends die, the dreams end.Area Technology & Communications Manager|When the dreams end, there is no more greatness.Wyoming GISciences Center|
University of Wyoming|
Laramie, WY 82071| When
the Legends DiePH: (307)766-2524 FAX: (307)766-2744| Hal