No mailgate tickets on new 4.18 install

Debian Squeeze, Postgres 8.4.

Had v3.8 running ok until something odd happened last night. v4.2 was not
going to install without a big fight, so installed 4.18 (which only put a
struggle :slight_smile: ).

I’m not getting any tickets via email though.

entry in aliases, mail has been restarted:

support: “|/opt/rt4/bin/rt-mailgate --queue support --action
correspond --url http://helpdesk.myurl.com/rt
support-comment: “|/opt/rt4/bin/rt-mailgate --queue support --action comment
–url http://helpdesk.myurl.com/rt

These worked fine with /opt/rt3 - what have I missed? Is there a config
option somewhere?
My /RT_SiteConfig.pm is empty.

Thanks.

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The message finally bounced with this message:

tsupport@myurl.com: temporary failure. Command output: An Error Occurred
================= 403 Forbidden

Is this an apache config issue or something else?

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The message finally bounced with this message:

tsupport@myurl.com: temporary failure. Command output: An Error Occurred
================= 403 Forbidden

Is this an apache config issue or something else?

Have you looked in your apache logs?

If you searched the mailing lists for rt-mailgate and 403, you’d see
that I normally reply that this sounds like you’re telling rt-mailgate
to connect via http while apache forces https and you need to tell
rt-mailgate to use https (or allow rt-mailgate another connection
option).

-kevin

I had a Linux expert have a look - there were a couple of directories missing
and a couple of other small conf issues. All working now, thanks.

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