No mail to CC's using "On Correspond Notify Requestors, Ccs and AdminCcs with template Correspondence" scrip

RT Users
1

Hi folks,

I have a queue that is not sending mail to the CC addresses, but
everything else is working as expected. The queue has the following
scrips:

On Resolve Notify AdminCcs with template

On Create Notify AdminCcs with template Transaction

On Comment Notify AdminCcs with template Admin Comment

On Owner Change Notify Owner with template New Owner

On Correspond Open Tickets with template Blank

On Queue Change Notify AdminCcs with template New Queue

On Correspond Notify Requestors, Ccs and AdminCcs with template
Correspondence

I believe the last scrip, “On Correspond Notify Requestors, Ccs and
AdminCcs with template Correspondence,” should send to the CC addresses.
When I tail the mail logs messages are not going to the CC addresses,
but the others are clearly getting through. This is RT 3.4.5. Any
guidance is appreciated.

Thanks,

JR

2

“Correspond” refers to Replies only - not Comments.
Taan

Jeremy Randall wrote:

3

Ah, discovered the manual-entry CC field is considered “Other
Recipients.” Please disregard!

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeremy
RandallSent: Monday, December 11, 2006 9:38 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] No mail to CC’s using “On Correspond Notify
Requestors,Ccs and AdminCcs with template Correspondence” scrip

Hi folks,

I have a queue that is not sending mail to the CC addresses, but
everything else is working as expected. The queue has the following
scrips:

On Resolve Notify AdminCcs with template

On Create Notify AdminCcs with template Transaction

On Comment Notify AdminCcs with template Admin Comment

On Owner Change Notify Owner with template New Owner

On Correspond Open Tickets with template Blank

On Queue Change Notify AdminCcs with template New Queue

On Correspond Notify Requestors, Ccs and AdminCcs with template
Correspondence

I believe the last scrip, “On Correspond Notify Requestors, Ccs and
AdminCcs with template Correspondence,” should send to the CC addresses.
When I tail the mail logs messages are not going to the CC addresses,
but the others are clearly getting through. This is RT 3.4.5. Any
guidance is appreciated.

Thanks,

JR